- Provide excellent customer experience through technical support.
- Serve as the interface between the customer and various departments.
- Troubleshoot and resolve customer issues promptly and efficiently.
- Document and track customer issues and resolutions.
- Follow escalation procedures as required.
- Collaborate with team leaders to enhance customer experiences.
- Handle miscellaneous duties and responsibilities as defined by management.
- 1-2 years experience in a technical environment or IT background
- Excellent communication skills in English(written and verbal).
- Strong attention to detail with a focus on customer service.
- Proven troubleshooting skills, especially with new or complex issues.
- Passion for technology.
- Familiarity with macOS and iPadOS.
- Retail or hospitality experience.
- Knowledge of Zendesk and POS systems is a plus.
- Immerse yourself in the brand experience of our client, a fantastic product and company.
- Work in a truly flexible environment.
- Genuine career opportunities in a rapidly growing company.
- Be part of a team large enough for growth but lean enough to make a real impact.
- Enjoy a range of benefits, including an aboveaverage fixed salary, performancebased bonus, mental health support, language classes, and LinkedIn Learning license.
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Technical Sales Advisor Companion Animals
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Technical Advisor - Cape Town, South Africa - SA Commercial (Pty) Ltd
Description
Customer Service Technical Agents Required
We are currently in the market to recruitment highly skilled technical agents to join our dynamic team
Responsibilities & Duties
As a valued member of our elite support squad, you will:
Open to review IT students wanting to gain working experience in a technical background
Nice-to-Have Skills:
What's in it for you?
About Our Client:
Powering businesses worldwide, our client's commerce platform simplifies, scales, and enhances customer experiences. This one-stop solution transforms online and physical operations, multichannel sales, global payments, financial solutions, and connects to supplier networks. Founded in 2005, our client embraces an inclusive ethos, building communities through commerce.
We looking for people that is available immediately
Are able to work in a 24/7 operating contact center
Rotational shifts