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    Campaign Manager: Retention - Johannesburg, South Africa - Nedbank

    Nedbank
    Nedbank Johannesburg, South Africa

    1 week ago

    Nedbank background
    Description

    Job Requisition Details

    REQ#133624

    Location - Johannesburg, Gauteng

    Closing Date - 13 May 2024

    Talent Acquisition - Bongiwe Mchunu

    Job Family

    Sales And Services

    Leadership Pipeline

    Manage Self: Professional

    Job Purpose

    To plan, execute, monitor and deliver on sales and retention business objectives in support of RBB Product Strategy.

    Job Responsibilities

    • Responsible for stakeholder engagement and alignment relating to Sales and Retention business objectives.
    • Plan and implement campaign activities.
    • Drive strategic sales levers by observing, coaching and testing for understanding.
    • Review of end to end fulfilment processes for efficiency and effectiveness.
    • Drive daily sales disciplines by identifying shortfalls and ensuring corrective action is taken.
    • Measure and drive sales leads and usage of relevant sales systems to improve cross selling opportunities.
    • Improve cross sell through driving digital enticement by identifying lost opportunities.
    • Provide real-time support for frontline staff and leadership.
    • Improve branch profitability through driving net new to franchise acquisition.
    • Drive activation and entrench sales to improve revenue generating accounts.
    • Focus on portfolio tilt and drive relevant products to increase revenue.
    • Drive Life Cycle Management activities to increase revenue.
    • Manage Direct Expenses by making use of Cost effective multi-media solutions to improve cost of sales.
    • Conduct related workshops and training interventions to improve client experience.
    • Analyse relevant client feedback systems and identify common trends in client sales and retention challenges and recommend corrective action to achieve client satisfaction.
    • Ensure adherance to sales and retention standards and strategies by observation and measurement and recommending corrective action.
    • Collaborate with key stakeholders to identify initiatives to ensure achievement of sales and retention targets.
    • Support relevant areas to achieve sales and retention objectives by highlighting gaps and opportunities.
    • Monitor and coach to ensure understanding and effective utilisation of all sales and retention systems to achieve strategic objectives.
    • Reducing processing errors and improve data quality by effective monitoring, controls and putting corrective activities in place.
    • Conduct regular checks on sales claimed and leads provided to ensure compliance with policy and procedures.
    • Ensure compliance to all relevant legislative and Nedbank Policies and Processes requirements.
    • Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
    • Identify training courses and career progression for self through input and feedback from management.
    • Ensure all personal development plan activities are completed within specified timeframe.
    • Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
    • Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
    • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
    • Participate and support corporate responsibility initiatives for the achievement of business strategy.
    • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

    Essential Qualifications - NQF Level

    • Matric / Grade 12 / National Senior Certificate
    • Advanced Diplomas/National 1st Degrees

    Preferred Qualification

    • Certificate/Diploma/Degree in Project Management
    • Professional Qualification in Project Management

    Minimum Experience Level

    • 3-5 years relevant Management and Banking experience

    Technical / Professional Knowledge

    • Communication Strategies
    • Data analysis
    • Governance, Risk and Controls
    • Industry trends
    • Nedbank policies and procedures
    • Principles of financial management
    • Relevant software and systems knowledge
    • Database Management
    • Business Acumen
    • Research methodology

    Behavioural Competencies

    • Building Influential Partnerships
    • Driving Successful Customer Engagements
    • Valuing Differences
    • Global Perspective
    • Planning and Organizing
    • Establishing Customer Value

    Please contact the Nedbank Recruiting Team at

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