- General Manager Job Description
- Oversight of the service department and attendance of feedback meetings.
- Periodic training and implementation of Manufacturer technical directives/new product familiarization.
- Assisting the Service Manager with client feedback and reporting where needed.
- Analysis of technical matters with the Technical Manager.
- Ensure technical staff compliance with OHS Act (PPE, behavior, etc).
- Review of Technical Managers toolbox checklists.
- Review and sign-off of tender documents.
- Assist COO with Quote reviews.
- Advise Sales staff on technical matters/nuances in machine installations.
- Sporadic site visits for new installs to ensure Sales Staff are correctly advising customers.
- Planning site layouts and training of new Sales staff to understand acceptable layouts.
- Interrogating sales staff to ascertain obstacles/opportunity to streamline their work.
- Manage the ordering of spare parts in conjunction with the Procurement & Logistics Department.
- Oversight of quarterly stock takes.
- Customer intervention with respect to special order items.
- Analysis and implementation of new technologies applicable to the laundry industry.
- Growth into other regional markets (staff/asset acquisitions, specific area product requirements, etc).
- Methods to improve sales conversions (KPI Reviews, incentive amendments, new inquiry channels, etc).
- Analysis of competitor trends/marketing to gauge deficiencies in employers market approach.
- Development and oversight of a buddy cover system to allow company functions to continue regardless of staff absenteeism.
- General Operational Management of the Durban head office.
- National Customer care - dispute resolution and management intervention.
- Review of vehicle mileage, servicing, licensing & condition (Oversight of Technical Managers checklist).
- Creation of control measures/policy documents to assist staff manage various functions (mileage report, travel allowances, etc).
- Management of all company HR related matters.
- Application or implementation of company policies
- Control of leave approval and communicating staff leave periods to the COO.
- Leave back-up for high level management staff (MD, COO, CFO) Note: Per the first point the GMs job description is not limited to the above list. They shall at all times act in the best interest of the Company and shall, to the best of their ability, perform any function that falls into any other role within the Employers brand. (leave cover).
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General Manager - Durban, South Africa - Armstrong Appointments
Description
The General Managers task shall encompass, but not be limited to the following:
Service Department:
Sales Department:
Spares Department:
Strategy:
General:
Hours of Work: Monday to Friday 7.45am 4.30pm. This includes a 45-minute lunch break.
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies