Assistant General Manager - Durban, South Africa - Adroit HR Consultants

Description

My client a well know hotel group in the hospitality industry is seeking to employ an Assistant General Manager whom will be responsible for providing first-class services to the hotel to deliver an excellent service whilst ensuring guests are always satisfied with their stay

The role is for a friendly dynamic individual whom will strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Assistant General Manager, you will join a team that is passionate about delivering exceptional service as support to the hotel General Manager.

Key Responsibilities:

Supports the smooth running of the hotel, where all areas are maintained to the highest levels

• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
• Organizing meetings with hotel department heads to address changes to policies and assess progress
• Ensuring all hotel staff comply with operational and service standards, in addition to hotel policies and procedures
• Training and developing hotel staff to achieve their career goals and become more successful in their roles
• Identifying strategic goals for the hotel and communicating the importance of achieving those goals to staff
• Helping resolve guest complaints and booking and billing issues
• Managing the profitability of the hotel, overseeing revenue targets and creating budgets for individual departments
• Greeting guests and inspecting their rooms to ensure they're clean and satisfactory
• Maintaining the hotel's physical properties and arranging for repairs, if necessary
• Ensuring that the hotel meets all health, safety and security laws and regulations
• Planning and implementing hotel marketing campaigns to attract new guests
• Organizing and planning all events on the hotel's property, such as conferences, weddings and special gatherings
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships whilst promoting the company culture and values.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required.

Minimum Requirements:

• 4 years experience in a General Manager role in hospitality International hotel group experience will be advantageous
• Matric/ relevant qualification

Key Attributes

• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Handson approach with a cando work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Experience of working with IT systems on various platforms
• Strong communication skills

Job Type:
Permanent


Application Question(s):

• Do you have hospitality HRM experience?

Application Deadline: 2023/03/31