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Lead Associate
3 weeks ago
WNS Global Services Cape Town, South Africa**Company Description** · WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across ...
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Lead Associate
2 weeks ago
WNS Global Services Cape Town, South AfricaCompany Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial ...
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Lead Associate
1 week ago
WNS Global Services Cape Town, South Africa**Company Description** · WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Fina ...
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Lead Generator Associate
2 weeks ago
Boldr Cape Town, South Africa**A LITTLE BIT ABOUT Boldr** · - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. · - We are a global team, united by our desire to connect diverse people w ...
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Copy of Lead Associate
1 week ago
WNS Global Services Cape Town, South AfricaCompany Description · **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Fina ...
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Lead Associate
3 days ago
WNS Global Services Milnerton, South Africa**Company Description** · WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Fina ...
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Lead Associate
2 weeks ago
WNS Global Services Cape Town, South AfricaJob Description · • Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting · • · This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a t ...
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Lead Associate
1 week ago
WNS Global Services Cape Town, South AfricaJob Description · The main purpose of this position is to ensure professional, polite and efficient service is rendered to customers at all times, by conducting regular call assessments and audits . Conduct call assessments checks to meet SLA's; · Provide assessment feedback to t ...
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Copy of Lead Associate
2 weeks ago
WNS Global Services Cape Town, South AfricaJob Description · • Primary role would include Real time monitoring for a Line Adherence business model along with Daily/Intraday Reporting · • This person will require strong analytical skills, attention to detail, positive professional attitude, and the ability to work in a tea ...
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Culture and Engagement Lead
3 weeks ago
TTEC Cape Town, South AfricaCulture and Engagement Lead · Cultural/Engagement Lead · Job Profile Summary · The Vendor Partner Culture and Engagement Lead manages all aspects of culture and engagement projects, including activities designed to foster associates well-being and engagement aligned with their un ...
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Quality Coach
3 weeks ago
TTEC Cape Town, South AfricaQuality Coach · **Description - External** · Bringing smiles is what we do at TTECfor you and the customer. As a **Quality Assurance (QA) Specialist** working onsite in **Cape Town, South Africa,** you'll be a part of creating and delivering amazing customer experiences while you ...
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Senior Sales Executive
3 weeks ago
The Emirates Group Cape Town, South AfricaJob Purpose: To achieve agreed sales revenue targets by developing and maintaining an effective professional liaisons with MICE agents, incentive houses, associations and the various stakeholders in these segments. Help to position Dubai as a global MICE destination and work with ...
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Project Control Manager
3 weeks ago
United Engineers & Constructors, Inc. Cape Town, South AfricaAt United we are a team of engineers, builders, planners and thinkers that design and build today's infrastructure, for tomorrow. We come to work every day committed to drive growth and deliver projects that matter for our clients, ourselves, and our communities. Through our work ...
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Customer Success Lead Consultant
2 weeks ago
NielsenIQ Cape Town, South AfricaThe Customer Success Lead Consultant will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client nee ...
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Senior Accounts Payable Associate
3 weeks ago
CDW Cape Town, South Africa**Description** · Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercia ...
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Associate Director, Project Management
2 weeks ago
IAVI Cape Town, South Africa**Position Description** · **Job Title**:Associate Director, Project Management · - Product Development Center (PDC) · **Location**: Cape Town, or Remote in South Africa · **Reports to**: Senior Director & Head of Tuberculosis Program Management · **Position Summary**: · The Asso ...
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Team Lead, Service Delivery
1 week ago
TTEC Cape Town, South AfricaTeam Lead, Service Delivery · At TTEC, we're all about the Human Experience. Elevated. As a S**ervice Delivery Team Lead** in **Cape Town, South Africa** you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, · **What You'll be Do ...
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Customer Success Consultant: Manager
2 weeks ago
NielsenIQ Cape Town, South AfricaThe Customer Success Consultant will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs an ...
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Customer Success Consultant, Manager
3 weeks ago
NielsenIQ Cape Town, South Africa**Company Description** · NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparal ...
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Senior Clinical Trial Manager
3 weeks ago
Int'l AIDS Vaccine Inc. Cape Town, South Africa**Position Description** · **Job Title**:Senior Clinical Trial Manager · **Location**: Cape Town, South Africa, Nairobi, Kenya, or Uganda · **Reports to**: Associate Director, Clinical Operations · **Position Summary**: · Help IAVI translate science into global health impact as a ...
Lead Associate - Cape Town, South Africa - WNS Global Services
Description
Job DescriptionAssess/Monitor calls against the required targets set out- Analytical skills to identify opportunities within reports
Track and manage improvements based on coaching's provided to Solvers
Create weekly action plans to improve the bottom/Mid Quartile for all Level 1 KPI's (IE, NPS/Conduct/AHT)
To ensure professional, polite, friendly, and efficient service is always offered by yourself and Solvers
To conduct Quality assessments on advisors through SBS (Side by Sides)
To conduct compliance checks to meet SLA's- To administer calibration sessions with all relevant stakeholders (At Solver & Team Leader Level)
To conduct audits upon request and provide managers with the necessary feedback.- Meeting the quality & operational standards
.- To conduct meetings with Solvers & team leaders Daily/Weekly/Monthly
To ensure that all advisors receive coaching/Feedback on a daily basis- To mentor Solvers on a daily basis
Create, maintain or update business intelligence tools, databases, dashboards, systems, or methods
.- Maintain library of model documents, templates, or other reusable knowledge assets.
Generate standard or custom reports summarizing business, financial, or economic data for review by managers, clients, and other stakeholders
Assure compliance requirements are met and implement solutions to prevent non-compliance
Attend Meetings with operations team and/ or client to report on Coaching analysis
Collect data on processes in preparation for analysis to determine areas of improvement
Ensure accurate data capturing- Conduct spot checks on quality assessments to ensure alignment between the various stakeholders
Weekly Call taking to ensure that your knowledge and competence are at the required level.
QualificationsGrade 12 (Matric) or equivalent
• Achieving Conduct & NPS Scores for the last 3 months consecutively