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    Sales Manager - Johannesburg, South Africa - Isilumko Staffing (JHB)

    Isilumko Staffing (JHB)
    Isilumko Staffing (JHB) Johannesburg, South Africa

    Found in: Talent ZA C2 - 4 days ago

    Isilumko Staffing (JHB) background
    Full time
    Description

    Join Our Team as a Sales and Customer Experience Manager

    Are you a dynamic and results-driven individual with a proven track record in sales and strategic customer relations? We are looking for a talented Sales and Customer Experience Manager to lead our sales and customer service teams, ensuring optimal functioning and driving growth to achieve SMD's sales targets.

    Core Purpose of the Role: Ensure optimal functioning of the sales and customer experience departments to maximize recoveries and unit sales, and grow the customer base to achieve SMD's sales targets.

    Key Deliverables and Outputs:

    Strategic and Financial:

    • Align sales targets and metrics with business objectives.
    • Monitor sales performance to meet budget targets and maximize revenue.
    • Ensure recovery ratios align with the strategic sales plan.

    Customer Experience Solutions:

    • Collaborate with Marketing to implement relevant plans for sustainable business growth.
    • Drive continuous innovation and improvement to stay at the forefront of the industry.
    • Provide solutions to issues and ensure effective resolution.
    • Ensure understanding of optimal customer solutions and cost-effective options.

    Operational:

    • Manage sales performance and reporting.
    • Ensure appropriate stock planning and allocation for maximum sales.
    • Oversee repudiations, customer experience, and auctioneering departments.
    • Manage adherence to all contractual obligations and legislative requirements.
    • Oversee lead management systems and web-based initiatives.
    • Collaborate with Supplier Experience and Registration Documents teams to address stock availability.

    Risk Management:

    • Ensure all deals are legitimate, ethical, and legal.
    • Ensure customer/supplier SLAs are in place and adhered to.

    Stakeholders (Internal & External):

    • Build and enhance relations with internal departments, suppliers, customers, and agents.
    • Establish and sustain robust relationships with buyers.
    • Provide regular reporting to stakeholders on sales performance.

    Employees:

    • Provide clear direction and decisive leadership to direct reports.
    • Set performance standards/targets for direct reports and hold them accountable.
    • Create a constructive atmosphere, engaging and motivating direct reports.
    • Ensure adherence to business policies and procedures.
    • Lead by example in line with Barloworld Leadership Behaviors.
    • Support direct reports in their individual development plans.

    Academic Qualifications:

    • Essential: Relevant Sales and Marketing degree/diploma/equivalent
    • Advantageous: Post-graduate qualification, Auctioneering certification
    • Note: Unendorsed Driver's License required

    Work Experience:

    • Essential: 5 to 7 years' sales experience in the vehicle auctioneering/sales or motor engineering industry.
    • Proven track record in strategic customer relations management.
    • Retail sales experience.
    • Proven track record of achieving sales targets.

    Knowledge:

    • Essential: Good product knowledge, understanding of structures, processes, and compliance.
    • Deep understanding of online auctions, financial benchmarks, and targets.
    • Expertise in demand creation and customer influence.
    • Knowledge of salvage management and disposal industry.
    • Understanding of retail customer expectations.

    Skills:

    • Essential: Planning and organizing, communication skills, financial acumen, interpersonal skills.
    • Well-developed listening skills, internal resilience (EQ), negotiation skills, conflict resolution skills.
    • Numerical reasoning, problem-solving, analytical and diagnostic skills.
    • Computer, technology, and system skills (Intermediate – advanced MS Office).

    Personal Attributes:

    • Essential: Planning and organizing, drive for results, adaptability, innovation, continuous improvement.
    • Strong drive for growing the business, commitment to maintaining business awareness, focus on customer centricity.
    • Readiness to make and own decisions, resilience to stress and pressure, commitment to ethical behavior.
    • Advantageous: Concern for leading others and our culture, focus on analyzing and solving problems.
    • Focus on innovating, appreciation for challenging others with respect, openness to accepting feedback.
    • Concern for valuing and appreciating others, concern for working within parameters.
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