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Pretoria

    Quality Assurance Coach - Gauteng, South Africa - H2R Africa

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    Description

    Our client in the Healthcare industry is looking for a Quality Assurance Coach, with Healthcare experience, to manage and implement the various service quality assurance measures and quality improvement programmes across all aspects of service delivery, both clinical and operational in nature.

    Qualifications:

    • Matric
    • Business Management or Nursing diploma/ degree
    • Accredited Certificate in Quality Management/ Quality Assurance and/ or Training


    Experience:

    • Minimum 2-3 years experience in a similar role within a medical scheme environment.
    • Experience in designing and implementation of a standardised quality management system/programme.
    • Experience in perform quality assurance reviews.
    • Advanced computer skills with a demonstrated ability to analyse data, system workflows and processes.
    • Proficiency with using MS SharePoint to share and manage documents and content, and to collaborate with team members.
    • In-depth knowledge of Total Quality Management and an understanding of the differences between Quality Control and Quality Assurance.
    • Excellent training/coaching skills, including compilation and presentation of training materials.
    • Knowledge of the South African Healthcare industry and prevailing legislation as well as coding structures i.e., ICD10s, CPT4, NRPL, PMB conditions and clinical protocols.
    • Knowledge of pre-authorisation, case management and client service processes within a medical scheme.


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