Tshegofatso RAMOKGOPA

I have a certificate in banking and in Public Management i have been working for FNB for 12 years. I have Problem Solving Skills, Analytical Skills, Strong Interpersonal Skills, Good Communication: Written & Verbal, Report Writing. Problem Solving Skills, Analytical Skills, Strong Interpersonal Skills, Good Communication: Written & Verbal.

Position:                              Relationship Analyst

Name of Institution:         FNB Business

Period:                                14 October 2019 – Current

• Year on year revenue growth versus budget for the team portfolio
• Achieving the delivery of exceptional customer experience against the balanced scorecard standard.
• Act responsible with work related to contribute to cost containment.
• Manage the growth of active customer account base to increase client base.
• Maximise business portfolio cross sell opportunities and strengthen client relationship.
• Convert identified leads into successful sales achieve individual targets as set according to appropriate business area sales plan.
• Address customer needs in order to meet or exceed customer expectations.
• Build and maintain stakeholder relationships.
• Comply with governance in terms of legislative and audit requirements.
• Manage the percentage % of facility documents outstanding more than 60 days after renewal as measured by collateral team per bs team / region based on facilities approved and documents submitted.
• Ensure effective date management by ensuring expired limits are attended to against set target. prepare credit proposed for review by the credit product house.
• Compliance with procedures and processes contained in the golden rules.
• Manage own development to increase own competencies.       

Position:                                Senior Document Administrator

Name of Institution:           FNB Legal and Credit Support

Period:                                  1 February 2018- 11 October 2019

• Provision of an efficient administration service through careful and timeous planning, reporting, and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Preparation of security documents
• Record all security and accompanying documentation and log it in safe custody.
• Monitor assessment of reported risks and identification of root cause for accurate reporting purposes
• Confirm on all collateral proposed is held and is legally binding
• Resolve client and departmental queries relating to facility letters, loan agreements, security sharing agreements, inter creditor and common terms agreements nationally
• Delivery of timeous, relevant, and reliable legal information for decision making to increase profitability and reduce risk. 
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Manage own development to increase own competencies

POSITION:                             Insurance Administrator

NAME OF INSTITUTION:    FNB Legal and Credit Support

PERIOD:                                 1 March 2012 – 31 January 2018

DUTIES ENTAILED THE FOLLOWING: 

• Assume accountability for the efficient and timeous fulfilment of the insurance process duties in the legal system and credit support department
• Provide consultative support to the credit and relationship function
• Liaise, instruct, and maintain good relations with relevant insurance companies, insisting upon the following of laid down standards and resolving any misunderstanding immediately.
• Resolve bond and insurance process related queries quickly and efficiently
• Ensure that the progress of all insurance processes is properly diarised, follow ups are attended to and at all parties adequately informed.
• Adhere to the laid down insurance processes, maintaining efficient electronic tracking and monitoring processes and providing regular feedback to supervisor.
• Assist with the development and formalisation of the team’s insurance processes
• Provide training to other team members when necessary
• Maintain quality assurance of the insurance documents held by the team
• Assist the safe-keeping and project teams with their processes

POSITION:                             Document Administrator

NAME OF INSTITUTION:    FNB Legal and Credit Support

PERIOD:                                 21 September 2010- 29 February 2012

DUTIES ENTAILED THE FOLLOWING:

• Loading securities.
• Assist other team members with their functions ensure the accuracy of all documents prepared and checked.
• Assume accountability for the efficient and timeous document preparation, checking and record keeping functions in legal and credit support.
• Keeping clear and ambiguous records of all credit documents held by the bank, including identification and ambiguous recording of unacceptable documents.                                                             
• Assist with the development and formalization of the team’s documents preparation, checking and record keeping processes.

POSITION:                             Receptionist

NAME OF INSTITUTION:    FNB Business Banking

PERIOD:                                 31 March 2008 - September 2010

DUTIES ENTAILED THE FOLLOWING:

• Transferring and relating messages.
• Managing switchboard.
• Update filing on reports.
• Checking payment of invoices.
• In and out emailing.
• Organizing meeting.
• Diary management.
• Good communication skills.
• Organizing meetings.
• Dealing with post.
• Liaise with other departments and external parties.

i am currently studying at the University of South Africa, studying Bcom in law.

BCom in Law

Year:                      Current

Private Law – Passed

Commercial I law – Passed

Commercial Law II – Passed

Introduction to law – Passed

Financial Accounting – Passed

Family Law – Passed

Business Management – Passed

Economics – Passed

Business Management II- Passed

Social Dimension of Justice – Passed

Industrial Forensic Psychology – Passed

English for law students – Passed 

Citizen Public participation and Democracy- Passed

Entrepreneurial Law- Passed