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    Desktop Technician - Cape Town, South Africa - DLK Group

    DLK Group
    DLK Group Cape Town, South Africa

    Found in: Talent ZA C2 - 5 days ago

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    Contract
    Description

    Job Description

    1st and 2nd Line Mobile Communication Support:

    Create and deploy images for all mobile devices.

    Provide ongoing maintenance support for hardwareand software.

    Creatively resolve issues related to mobile communications.

    Handle email-related inquiries.

    Offer 1st and 2nd line assistance as required.

    Ensure prompt response to calls and escalate whennecessary.

    1st and 2nd Line Maintenance and ApplicationSoftware Support:

    Resolve end-user problems promptly.

    Escalate unresolved issues appropriately.

    Update and close service desk calls efficiently.

    Perform software upgrades and installations.

    Configure and maintain all software applications.

    Conduct software maintenance and desktop imaging.

    Scope of Work :

    Assist in clearing ICT equipment in Members ofParliament's offices.

    Support the roll-out, training, and ongoingsupport of Members' ICT equipment.

    Provide technical support as needed by the ICTteam.

    Requirements

    Technical Requirements :

    A+ / MCSE certification.

    Knowledge of Institutional ComputingInfrastructure.

    Minimum of 2 years of IT support experience.

    Advanced communication and computer literacyskills.

    Strong administrative and interpersonal abilities.

    Ability to work well under pressure.

    Proficiency in mobile devices and applications.

    Expertise in supporting and troubleshootingdesktop equipment.

    Discretion in handling sensitive information.

    Customer satisfaction focus.

    Proficient problem-solving and troubleshootingskills.

    Familiarity with the ITIL framework.

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