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    IT Support Manager - Cape Town, South Africa - Insphired

    Insphired
    Insphired Cape Town, South Africa

    Found in: Talent ZA 2A C2 - 1 week ago

    Default job background
    Description
    Responsibilities:
    • Oversee and support the IT team and Client Liaison Managers, ensuring the timely and accurate delivery of daily requirements.
    • Manage all administration of the IT Department.
    • Oversee and schedule technicians for installations and site visits.
    • Monitor stock distribution and ensure only required equipment leaves the department.
    • Ensure regular maintenance of data rooms and node rooms.
    • Manage reports logged by technicians and attend to reported faults efficiently.
    • Supervise and ensure completion of assigned tasks by the Desktop Support Technician.
    • Ensure timely and efficient delivery of IT support services.
    • Oversee administrative tasks for Client Liaison Managers.
    • Analyze business needs and recommend technical solutions.
    • Manage network equipment stock levels.
    • Manage Google Suite and its components when required.
    • Identify opportunities for improvement in IT support processes.
    • Draft, review, and implement IT policies and procedures.
    • Oversee and manage the sales team in all administrative processes in the IT department.

    Requirements:
    • Grade 12.
    • Bachelors Degree in Information Technology or equivalent advantage.
    • Proven experience in a similar role.
    • Organizational and administration skills.
    • Commercial environment experience, including developing and implementing effective work processes.
    • Project Management experience.
    • Technical Proficiency: In-depth knowledge of IT systems, networks, and infrastructure.
    • Ability to troubleshoot complex technical issues.
    • Strong leadership and management capabilities.
    • Excellent communication skills for technical and non-technical stakeholders.
    • Proactive approach to anticipate potential issues.
    • Establish and maintain positive relationships with internal and external clients.
    • Proactive approach.
    • Adaptability and Flexibility.
    • Clear health record.
    • Clear criminal record.
    • Clear credit record.
    • Contactable references.
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