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Cape Town
abdul gakeem colville

abdul gakeem colville

IT Desktop Support

Technology / Internet

Cape Town, City of Cape Town

Social

Services offered

I am an Experienced IT Service Desk Support Specialist with a strong background in 1st and 2nd -and 2nd-level IT support, hardware/software troubleshooting, and exceptional customer service. Proficient in diverse client hardware and software, ensuring effective problem resolution and enhancing user productivity. Adept at ITSM processes, documentation, and managing audio/videoconference rooms. Ready to contribute to IT operations and deliver top-notch support.

It service desk support specialist
Servicedesk analyst
Desktop support technician
Approximate rate: ZARR 140 per hour

Experience

2016 - 2020

Desktop Support Technician (Rheinmetall-denelmunition)

2020 - 2023

ServiceDesk Analyst (Roche Diagnostics)

2023 - Present

Desktop Support Technician (Metisware)

Education

CompTIA A+ - 2015

CompTIA Network+ - 2017

ITIL Foundation v3 - 2018

Dale Carnegie - 2019

 

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