- Drive SLA achievement and cultivate a culture of excellence within the team.
- Manage First Line Support agents, ensuring they meet SLA and OLA timelines.
- Assist with recruitment, providing input on appointing the correct calibre of staff.
- Analyse reported faults, complete detailed diagnostics, and resolve issues telephonically or via remote support.
- Support users with hardware and software issues, general software applications, and ad-hoc back-ups.
- Maintain hardware on workstations, deliver first and second-line technical support, and configure software.
- Install, maintain, and monitor virus software, and apply prescribed standards consistently.
- Administer user profiles, access rights, and comply with security policies.
- Uphold licence registers, asset registers, back-up registers, and files pertaining to user profiles.
- Provide an escalation point for critical support issues.
- 7 years proven experience in service delivery management, with 2 years in creating and implementing Service Operating Processes.
- 3 years Desktop Support experience.
- Advanced Microsoft Office knowledge.
- Latest Microsoft MCSE qualification.
- ITIL V3 Foundation certified.
- Must be able to use all Microsoft Office applications.
- Must understand SLA and OLA concepts.
- Relevant BTech degree advantageous.
- Management Development training certificate and people management & coaching certification advantageous.
- Project related certification advantageous.
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Team Leader
3 days ago
Looking for a Team leader to run a new department · The ideal candidate will have a min of 2 years experience in Camunda. · Been the person whom everyone wants to go to. · MUST HAVE Camunda · Send your CV to marinda@prrrecruitment.co.za · ...
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IT Team Leader
18 hours ago
Job Description: IT Team Leader · Location: Sandton, South Africa · Job Type: Full-Time · Compensation: Competitive Salary and Performance-Based Incentives · Reporting to: Senior IT Manager · About Quantanite · About the Role · We are seeking a dynamic and skilled IT Team Leader ...
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Team Leader
6 days ago
SA Citizen · Diploma in Travel & Tourism · Min 5yrs in a managerial role · Staff supervision · Oil & Gas/Manufacturing sector experience · Travel consultancy experience · Computer literacy · GDS proficient · A few duties: · Operational support · Client liaison · Monitoring of S ...
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Team Leader
20 hours ago
Recruitment Dynamix (Pty) Ltd Johannesburg, South AfricaCall Centre Team Leader, Johannesburg · Market Related plus commission · Help the team to achieve weekly and monthly sales budget/s set for the unit and optimize the unit resources as set by the sales division. · Requirements: · 1-3 years of experience in a similar role · Previou ...
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Team Leader
6 days ago
SA Citizen · Formal qualification in Travel · Min 4years experience in a managerial role within the travel sector · Experience with corporate clients · Provide guidance & assistance to the team in all aspects of travel consultancy including fares · Monitor & manage all ADM's, PIR ...
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Team Leader
1 week ago
Team Leader - Sales Fulfilment Team · CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Our vision is to bring significant contribution to the South African GBS industry objecti ...
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Claims Team Leader
4 days ago
CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients.We are seeking a dedicated and experienced Claims Team Leader to lead our claims department effectively. As a Claims Team Leader, you will play a pivot ...
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Operations Team Leader
4 days ago
OPERATIONS TEAM LEADER · Responsibilities: · Allocate appropriate cranes and crews for the relevant jobs, including inter-branch assignments. · Ensure the delivery of a positive Customer Experience in the provisioning of services. · Support Sales Representatives in conducting sit ...
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Technical Team Leader
14 hours ago
About Quantanite: · Quantanite is a dynamic force in the business process outsourcing (BPO) and customer experience (CX) sector, recognized globally for our innovative solutions and client-centric service. With a dedicated team of professionals across four continents, we are comm ...
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Sales Team Leader
3 days ago
CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader. · As a Sales Team Leader you will be responsible for supervising ...
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Team Leaders – Inbound
5 days ago
Our client, a call centre located in Randburg, Johannesburg, are looking to employ Team Leaders who are Norwegian, Danish, Swedish and Dutch speakers. Shift work is required, depending on the territory and their call centre is open 7 days a week, averaging time between 7am and 11 ...
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Insurance Team Leader
5 days ago
We're looking for an Insurance Sales Team Leader to lead a dynamic sales force to success, while helping clients protect what matters most through our short-term insurance solutions. · The Insurance Sales Manager is responsible for leading and managing a team of insurance sales a ...
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MSOC Team Leader
6 days ago
As a Numata MSOC Team Leader you are responsible for leading and managing a team of skilled level 2 / 3 service desk engineers and comanaged resources to deliver an unrivaled customer experience through our interaction with clients and the resolution of incidents and service requ ...
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Team Leader: Facilities
3 days ago
Requirements · Diploma / NQF level 6 in Management Sciences or relevant qualification · 5 years of relevant experience in Facilities Management · Corporate facilities · Management/supervisory experience · Responsibilities · Plan, coordinate and implement office moves and office ...
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Team Leader: Collections
5 days ago
· Job Requisition details and Talent Acquisition contact REQ: 136159 · Role: Team Leader: Collections · Talent Acquisition contact: Lebohang Monate · Advert closing date: 11/10/2024 · Area 135 Rivonia Road, Sandton · Job FamilyCreditCareer StreamCredit CollectionsLeadership Pip ...
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Technical Team Leader
3 days ago
Description · To provide expert advice and support in practice formulation and associated best practice improvements · Responsible for leading and developing a team of technical resources that provide operational project and technical support Hello future Technical Team Lead ( ...
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Dispatch Team Leader
4 days ago
Job Overview: · We are seeking a highly organized and detail-oriented In-House Administrator to support our courier operations. The successful candidate will handle administrative tasks, ensure smooth daily operations, and assist in coordinating deliveries and shipments. · Key Re ...
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Supervisor/Team leader
1 week ago
Managing employees · Tracking inventory · Creating reports for management · Ensuring production runs smoothly · Supervising staff · Evaluating employee productivity · Assigning work · Providing constructive feedback · Checking, processing, and clearing customers' orders for shipm ...
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Operational Team Leader
20 hours ago
To oversee the performance compliance of contracted drivers in the assigned stores / clusters to ensure quality of outputs of functional operations in accordance with client service level agreements, standard operating procedures, and legal/ regulatory requirements. Furthermore, ...
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Operations Team Leader
5 days ago
· Job Req136223 · Closing Date14 October 2024 · LocationSandton · Talent Acqusition ConsultantPoppy Mlotshwa · Job PurposeTo manage and lead a team of administrators in order to facilitate the processing of both internal and external client instructions on behalf of the relevan ...
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UC Team Leader
2 weeks ago
Key responsibilities: · •Leading an installation team during installations · •Project managing a project on-site and assigning tasks · •Ensuring proper Health and Safety on site · •Installation of equipment · •Installation of cabling and determining cable runs · •Termination of e ...
First Line Team Leader - Johannesburg, South Africa - Telebest
Description
Seeking experienced First Line Team Leader to drive SLA achievement and cultivate a culture of excellence in a dynamic technical team.
Our client is a leading provider of technical services, seeking a highly skilled and experienced First Line Team Leader to join their team. The ideal candidate will have a proven track record in service delivery management, with a strong focus on creating and implementing Service Operating Processes for technical teams.
Key Responsibilities:
Requirements:
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