Team Leader - Johannesburg, South Africa - FirstRand

FirstRand
FirstRand
Verified Company
Johannesburg, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
Job Description

Dear Future, Team Leader


The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow.


Are you someone who can:

  • Manage costs / expenses within approved budget to achieve cost efficiencies
  • Engage with the customers in a professional way as specified in the service standards and ensure customers needs and expectations are understood in dealing with people processes
  • Resolve all customer queries efficiently, and within agreed timelines regarding people enquiries
  • Plan and develop learning schedule for both normal programmes and projects and submit learning schedule for review and approval
  • Comply with governance in terms of legislative and audit requirements.
  • Manage costs / expenses within approved budget to achieve cost efficiencies
.

  • Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
  • Cultivate and manage objective working relationships with a variety of stakeholders, including endusers, SME's, project managers and senior staff members
  • Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines.
  • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
  • Comply with governance in terms of legislative and audit requirements.
  • Track, control and influence activities with the specific aim to increase and improve operational efficiencies.
  • Collate, manage and report on daily / weekly / monthly operational progress as aligned to strategic objectives.
  • Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards.
  • Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
  • Manage personal and Team Management development to increase own skills and competencies for the Team Leader function and future Managerial growth opportunities
  • Grade 12 or a NQF level
  • Minimum 35 years' claims experience
  • Understanding of vendor management
  • Automotive spray painting knowledge & understanding is advantageous.
  • Responsible for the Claims Procurement Team productivity and performance
  • Execute, monitor and manage all claims procurement related initiatives, processes, procedures, systems and employees.
  • Monitoring claims costs, client experience, service provider management, contract management
  • Support Claims enablement strategic objectives


  • Internal stakeholder liaison

  • Finance Payments, Risk and Compliance, Claims, Sales etc
  • Responsible for process & policy management
  • Identify opportunities to improve efficiency and client experience.
  • Manage department operational expenses.
  • Manage service provider relationships and performance.
  • Implement approved procurement initiatives.
  • Monthly reporting to Procurement Manager on all areas of responsibility
  • Manage remote and offsite teams.
LI-ZN2


You will have access to:

  • Opportunities to network and collaborate
  • A challenging working environment
  • Opportunities to innovate

We can be a match if you are:

  • Adaptable and curious
  • Have a proven successful track record.
  • Thrive in a collaborative environment
Are you interested to take the step? We look forward to engaging with you

Job Details

Application Closing Date

15/04/24
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