Team Leader and Agents - Johannesburg, South Africa - Betterlifeinsure

Description

• Inspires, leads, engages, coaches, develops, and motivates a team of agents in supporting the delivery of the best service/sales to our client's
• Develop and implement operating plans in line with customer services strategies, policies and procedures
• Ensure compliance service policies, procedures, and operating plans
• Strong interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Ability to work under pressure and meet deadlines with good problemsolving skills
• Experience in providing solutions based on customer needs
• Set performance standards (Key Performance Areas, Key Performance Indicators)
• Ensure performance measurement is carried out correctly and regularly
• Must be accountable with regards to targets and Quality Assurance
• Completion of daily task.

• Telemarketing / Telesales
• Upselling to existing database
• Maintain a standard lead to sale ratio as specified
• Understand and communicate product benefits effectively
• Listen to objections and handle them effectively
• Keeping track of sales with accurate capture of data as specified
• Meeting target call time/sales/referrals on a daily basis
• Must have 1 year experience in this field

• Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

• 100% (preferred)