- Working on the internal global Corporate ICT Helpdesk, taking ownership of users' technical problems while meeting SLAs
- Delivering on-site support (1st - 2nd line) in our Cape Town office
- Delivering remote support globally
- Working with suppliers on the procurement and provisioning of laptops, mobile devices, software and peripherals.
- Asset management and auditing in line with company standards
- Ensuring a smooth staff onboarding experience – everything from account creation to delivering onboarding inductions
- Following the offboarding process and working with our equipment lifecycle partner
- Empowering users through the delivery of IT drop-in sessions
- Managing our Zoom Meeting and Zoom Phone platform
- Administering and troubleshooting cloud systems
- Monitoring backups and escalating issues as needed.
- Monitoring end user devices to ensure they meet the required standards
- Being involved in projects relating to the improvement of Corporate ICT solutions
- Corporate mobile and tablet support including ongoing administration.
- Adhering to and contributing to the improvement of Corporate ICT policies and procedures
- In the short-term participating in an on-call rota
- In the future working a shift pattern to cover the needs of global support
- Supporting a global user-base (UK, Australia, Poland, South Africa and US)
- Proven in-depth knowledge of Microsoft Windows 11
- Knowledge of macOS Mojave or newer
- User account management in Active Directory and EntraID
- Microsoft 365 including working knowledge of InTune, EntraID/AzureAD, Exchange (mailbox setup)
- Zoom Meetings or any other video conferencing software
- Zendesk or other Helpdesk software
- Delivering Remote support using remote tools (e.g. LogMeIn and TeamViewer)
- Experience with Apple iPads and iPhones in a corporate environment
- Experience with MDM solutions. Preferably InTune, AirWatch and JAMF
- Experience supporting hardware remotely
- Desirable but not essential: Cisco Meraki, Adobe Creative Cloud
- Desirable but not essential: Any MS Dynamics CRM experience
- Desirable but not essential: Working in an ISO27001 environment
- We respond with a positive, can-do attitude
- We take ownership
- We collaborate, communicate and enable each other
- We are innovators
- We make things scalable, repeatable and robust
- We digitalise and eliminate manual processes
- We care about data quality (a lot)
- We always operate with integrity
- We celebrate quick wins and our success
- We have fun
- 15min Screening Call with Team Talent
- 1 hour call with hiring manager
- 1 hour call with hiring manager and HR
- Parental leave
- Medical benefits
- Paid sick leave
- Dotdigital day
- Share reward
- Wellbeing reward
- Wellbeing Days
- Loyalty reward
-
IT Support Technician
2 days ago
Southern Shore Recruitment Agency Cape Town, South Africa**IT Support Technician** · **CBD** · **R CTC** · Business consulting Service is looking for a young technical person who will be responsible for ensuring both hardware and software is maintained and installed for clients within the buildings. · The responsibilities of the IT Sup ...
-
IT Support Technician
1 week ago
Pollock and Associates Cape Town, South AfricaIT Support Technician ICT ~ Chem/Petro/Oil & Gas · Northern Suburbs, Cape Town - Western Cape - South Africa · IT Support Technician Wanted · Are you a tech-savvy problem solver? Do you love working with Microsoft products and have a passion for providing top-notch IT support? Jo ...
-
IT Support Technician
1 week ago
SydSen Recruit Cape Town, South AfricaWestern Cape, Cape Town Region · - Negotiable Monthly Basic Salary (Market related, Negotiable) · IT Support Technician - Milnerton - Cape Town · Our client is looking for a enthusiastic, capable and skilled · **IT Support Technician **to join their team. This position primarily ...
-
IT Support Technician
1 week ago
Tower Group Cape Town, South AfricaThe IT Support Technician is also responsible for driving IT strategy in the company and ensuring we maximise the benefit and use of the current technology. · **You will be reporting to the Senior IT Technician and will be expected to perform the below duties**: · **Support Ticke ...
-
IT Support Technician
6 days ago
Banxso Foreshore, South Africa**JOB SPECIFICATION: IT SUPPORT TECHNICIAN** · This position is also responsible for executing planned projects, upgrades and initiatives that will support Banxo's growth and mitigate any IT related risks. · **KEY RESPONSIBILITIES**: · - Provide technical desktop support to end-u ...
-
IT Support Technician
1 day ago
iContact BPO Cape Town, South AfricaMinimum Qualifications / Requirements and Skills · **Must be able to work night shift.** · - Grade 12 · - Relevant IT related degree/diploma advantageous · - 2+ year IT Technician experience in any industry · - A+ and N+ certified · - Excellent written and verbal communication sk ...
-
IT Support Technician
3 days ago
Veritas Engineering and Project Management Cape Town, South AfricaThere is an immediate vacancy in Cape Town, Western Cape for IT Support Technician, reporting to an IT Manager. · Closing Date: 25 March 2023 · **Competencies**: Effective verbal and written communication skills |Basic knowledge of the basic IT service offerings within an organiz ...
-
IT Support Technician
5 days ago
SISOL LABOUR PROJECTS Cape Town, South AfricaA minimum of 3 years experience as IT support technician. · - Familiar with setting up and maintaining Windows and Mac laptops and desktops. · - Experience with all levels of customer, up to executives. · - Familiarity with configuring mail clients on all devices. · - You are fam ...
-
Support Technicians
1 day ago
Tych Business Solutions Cape Town, South Africa**Job ID**: 80860**Date Posted**: Posted 4 hours ago**Location**: Cape Town**Job Title**: SUPPORT TECHNICIANS - CAPE TOWN - WESTERN CAPE · Able to support PC, printers and signature pads at Woolworths stores within the specified region. · - Perform asset audit / stock count · - A ...
-
IT Support Technician
1 day ago
Privilege IT Solutions Cape Town, South Africa**Summary**: · A young, dynamic IT solution company based in Cape Town is looking for a vibrant IT Technician, with their own vehicle to provide IT support to our clients. · Will have to work mostly in the southern suburbs. · **FUNCTIONS / RESPONSIBILITIES**: · - Valid Driver's L ...
-
IT Support Technician
3 days ago
Quadrant Systems Cape Town, South Africa**IT SUPPORT TECHNICIAN** · **Permanent** · **Hybrid, 3 days in office** · **Cape Town** · **What will you do?** · Requesting and uploading of RICA documents, attending and adhering to deadlines where 3G are required, testing of modems and SIM cards before issueing them and commu ...
-
IT Support Technician
5 days ago
Paracon Cape Town, South AfricaOur client in the asset management industry is looking for an IT Support Technician with a minimum 12 years working experience with the following technologies: · - Windows 10/11 administration · - Windows Server (2012/2022) administration · - Active Directory (2012/2022) and grou ...
-
IT Support Technician
1 day ago
Quadrant Systems Cape Town, South Africa**IT SUPPORT TECHNICIAN** · **Permanent** · **Hybrid, 3 days in office** · **Cape Town** · **What will you do?** · Requesting and uploading of RICA documents, attending and adhering to deadlines where 3G are required, testing of modems and SIM cards before issueing them and commu ...
-
IT Support Technician
1 week ago
Retail Digital Media Cape Town, South AfricaDigital signage and retail technology company based in Woodstock Cape Town is looking for a self-motivated person to join our dynamic team. This IT · get involved in not just technical support, but also project work, maintenance, upgrades, and other aspects of the business. · **R ...
-
IT Support Technician
1 week ago
CME Recruitment Cape Town, South AfricaMUST BE AVAILABLE IMMEDIATLY FOR A MONTH CONTRACT · LIVE IN CAPE TOWN · VALID SA ID BOOK · - Grade 12 · - Certification in IT · - Minimum one year experience in an IT environment (hardware and software installations) · - Must be able to communicate effectively in English · - Exce ...
-
IT Support Technician
3 days ago
Immploy Recruitment Cape Town, South AfricaInstall and test new software · Ensure functionality of the company's core software Clinical Manager System · Ensure data integrity and data backups are in place · Ensure anti-virus software is updated, properly configured and installed on all relevant servers and work stations · ...
-
IT Support Technician
2 days ago
TradeLink Retail Systems Pty Ltd Cape Town, South AfricaRequirements · - Understanding of the retail industry, including retail systems knowledge from back to front office · - Knowledge of all versions of Windows and networking in general · - Affinity and basic knowledge with/of SQL, Message Queuing and JIRA · - Problem solving skills ...
-
IT Support Technician
5 days ago
American International School of Cape Town Cape Town, South Africa**Salary**: R280, R317,000.00 per year · Application Question(s): · - Having prior experience providing IT support in educational environments is greatly advantageous. · **Education**: · - Diploma (required) · Expected Start Date: 2023/08/01 ...
-
Desktop Support Technician
1 week ago
TradeLink Retail Systems Pty Ltd Cape Town, South AfricaUrgently looking for Desktop Support Technicians based in Cape Town · **Requirements**: · Matric certificate · CompTIA A+ / CompTIA N+ / Relevant IT Support Technician · 3 - 5 Years experience in a similar role · **Salary**: R12, R14,000.00 per month · Ability to commute/relocate ...
-
Desktop Support Technician
1 week ago
Smollan Cape Town, South AfricaAt Smollan, we're on an evolutionary journey where we're shifting our story. We're looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work. · Our or ...
Corporate ICT Support Technician - Cape Town, South Africa - Dotdigital
Description
About Us
The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.
The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
About the Role
Are you a self-starter with a passion for tech and helping people? Are you looking to work in a SaaS company? Keep reading as this role may be for you
You are likely to be an experienced IT Support Technician, in at least a 350-user environment where you have been looking after a bit of everything. You'll be based in our Cape Town office (2-3 days a week) and part of a global team, delivering first class service to all staff around the world.
We are a cloud first organisation where you will you be able to utilise your earned experience to make a real difference. You'll play a key role in our internal helpdesk, by taking ownership of issues and delighting with your excellent customer service.
While you will be joining an established team, there is also an opportunity to contribute to and streamline both new and existing processes. We really value innovators who like to think outside the box and aren't shy about suggesting new ideas.
Keeping abreast of new functionality available in our IT systems, you will be an advocate for user adoption through the delivery of drop-in sessions to empower users to make the most out of new features. Therefore excellent communication skills, both written and verbal, are essential.
Responsibilities:
About You
You are an organised, flexible, personable team player with a positive, can-do, attitude who can cope with the constantly changing environment that we experience as an innovative and growing business. Your experience:
You must have an appreciation for our team values:
Why Us
Don't just take our word for it - hear what your future colleagues have to say about working in our team:
"As an Infrastructure Engineer, I am impressed by Dotdigital's focus on innovation, positive work culture, and employee development, making it an environment where I can continuously learn, contribute meaningfully, and advance my career."
Kayode – Infrastructure Engineer
Interview Process
Some of Our Global Benefits
DEI commitment
As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.
Legal statement
No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.