IT Support Technician - Cape Town, South Africa - Quadrant Systems

Quadrant Systems

Verified Company

Cape Town, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

IT SUPPORT TECHNICIAN

Permanent

Hybrid, 3 days in office

Cape Town

What will you do?

Requesting and uploading of RICA documents, attending and adhering to deadlines where 3G are required, testing of modems and SIM cards before issueing them and communication with clients on data usage.

What will make you successful in this role?

Requesting and uploading of RICA documents to CM Workflow
Attending and adhering to PMO project deadlines where 3G are required
Testing of 3G modems and SIM cards before issuing
Communication with clients on data usage
Precise updating of client information to Streamline system
SRS requests (new, transfer and retire of 3G workflows)
CA Unicentre requests/incidents (fault logging with vendors and close working relationship with Gijima).Troubleshoot and resolve issues

Troubleshoot and show descriptive steps taken to resolve
Provide support to multiple Customer environments which often involve an ever changing IT landscape

Ability to write accurate and descriptive fault reports when required
First line contact with vendor, Service Desk and Gijima & APP (escalation initiator)
Stock: weekly stock take and order of new stock
Termination of 3G contracts as per requests
International roaming: Basic knowledge of ExecMobile device as well as costs involved on normal 3G communicate with client
Ensure accurate billing

San-Guest Wi-Fi Account Administrator

Creation and maintenance of client access

Qualifications

Grade 1
NQF Level 4 Telecommunications

Knowledge and Experience

2 years working experience in similar environment.
Excellent client service and high level of communication required.
Working knowledge of SRS system compulsory
Working knowledge of Unicentre system compulsory
Working knowledge of Content Manager Workflow
Knowledge of Streamline System advantageous
Some hardware and software knowledge required
Strong troubleshooting and fault finding skills with proven methodology must be able to troubleshoot problems telephonically with mínimal assistance
Keen attention to detail
Work well independently and as part of a team

Knowledge and Skills
Computer installation and repairs

Reporting and Administration

Services Knowledge

Problem Tracking tool

Technologies

Job Type:
Permanent

Salary:
R200, R250,000.00 per year

Education: