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    Team Manager - Pretoria, South Africa - Finding Personnel (Pty) Ltd

    Finding Personnel (Pty) Ltd
    Finding Personnel (Pty) Ltd Pretoria, South Africa

    18 seconds ago

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    Full time
    Description

    Job Details:

    Title: Team Leader – Short Term and Life Claims

    Location: Pretoria East

    Permanent: Yes

    Full time: Yes

    Industry: Insurance

    Salary / CTC: R – R 45 000

    Reports to: Claims Manager

    Job Description:

    The Short Term and Life Claims Team Leader is responsible for leading and managing a team of claims professionals handling both short-term and life insurance claims. The role involves overseeing the end-to-end claims process, ensuring timely and accurate claims adjudication, providing guidance and support to team members, and fostering a culture of continuous improvement and client-centricity.

    Roles and Responsibilities:

    Managing the team:

    • Lead, mentor, and motivate a team of claims professionals handling short-term and life insurance claims.
    • Provide ongoing coaching, feedback, and performance evaluations to team members to ensure high performance and professional development.
    • Foster a collaborative and supportive team environment conducive to achieving departmental goals and objectives.

    Claims management:

    • Oversee the end-to-end claims process for both short-term and life insurance claims, ensuring adherence to company policies, procedures, and regulatory requirements.
    • Review and approve complex or escalated claims, providing guidance and assistance to team members as needed.
    • Monitor claims metrics and performance indicators to identify trends, address issues, and implement process improvements to enhance efficiency and client satisfaction.

    Customer Service Excellence:

    • Champion a client-centric approach to claims management, prioritising prompt and empathetic resolution of client inquiries and concerns.
    • Collaborate with other departments, such as Client Services and Underwriting, to streamline processes and enhance the overall client experience.
    • Address escalated client complaints or inquiries in a timely and professional manner, striving to exceed client expectations and uphold the company's reputation for excellence.

    Training and Development:

    • Facilitate cross-training opportunities to promote versatility and proficiency across different types of claims.

    Quality Assurance and Compliance:

    • Conduct regular audits and quality reviews of claims files to ensure accuracy, consistency, and compliance with company standards and regulatory requirements.
    • Identify areas for improvement and implement corrective actions or process enhancements to mitigate risks and strengthen controls.
    • Collaborate with the Compliance and Legal department to address regulatory inquiries, audits, or investigations related to claims management.

    Qualifications:

    Minimum Qualifications

    • Matric
    • RE5
    • Full FAIS qualification

    Minimum Experience

    • 5 Years of experience in a claims management role within the insurance industry, with demonstrated expertise in handling both short-term and life insurance claims.
    • Must have short term claims experience in building insurance and home content insurance.

    Knowledge

    • Thorough understanding of insurance principles, policies, and regulations governing short-term and life insurance claims.

    Personal Attributes

    • Strong leadership and team-building skills, with a focus on fostering a positive and inclusive work environment.
    • Client-centric approach, with a genuine passion for delivering exceptional service and building lasting relationships with clients and stakeholders.
    • Strong analytical and problem-solving skills, with the ability to assess complex claims situations and make sound decisions.
    • Results-oriented mindset, with a commitment to achieving departmental goals and driving continuous improvement.
    • Integrity, professionalism, and a commitment to upholding ethical standards and compliance with regulatory requirements.
    • Adaptability and resilience in managing competing priorities and navigating challenges in a dynamic insurance environment.
    • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and interact with customers and stakeholders at all levels.
    • The incumbent may be required to perform job related tasks other than that which is specified in this job description. This job description is subject to regular review.
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