Claims Motor Team Manager - Midrand, South Africa - Sanlam

Sanlam

Verified Company

Midrand, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Who are we?

Minimum Qualification Required
Grade 12/Standard 10/NQF
BCom Degree (Optional)

Minimum Experience Required

Minimum 5 years short term insurance experience
Minimum 3 years Claims experience
Minimum 2 years Supervisory/Management experience
People and Team Management
Ensuring participative leadership and strong communication within the team
Collaboration with all business areas
Coaching and peer to peer learning
Developing of all employees and ensuring smooth on boarding for new employees.

Essential Attributes

Written and verbal communication skills
Attention to detail
Supervisory skills
Client Centric
Selfmotivated, inspire & lead others
A high motivation and desire to excel
Problem solving skills and solution oriented
Flexibility
Ability to multitask and cope with pressure
Performance management experience
Commitment to personal and team goals through regular coaching
Professionalism
Good interviewing skills
Provide technical guidance to ensure your team reaches and exceeds their goals
Aspire to be the Manager's successor
Analyse your team's claims to ensure optimal quality through adhoc audits
Design and monitor your team's roster schedule
Reporting and Managing Key Team Deliverables
Monitoring of the daily dashboard to ensure adherence to SL
Monitoring the teams accurate and efficient processing of claims
Contribute towards continuous improvement and innovation at process and procedure level
To ensure that all claims processing and queries are attended to accurately and within the agreed turnaround time
Monitoring of daily performance statistics and workforce management
Daily claims focus and work allocation
Must be highly proficient in dealing with clients at all levels
Assist clients with escalated queries and provide suitable query resolution
Accurate completion of people management tasks on a daily basis
Ongoing feedback to clients
Prepare monthly reports of your team's performance

Knowledge and Skills

Drive leads and service targets
Coaching, quality and compliance
Reporting and communication
Management of employees
Personal Attributes

Decision quality

Contributing independently
Interpersonal savvy
Contributing independently
Plans and aligns
Contributing independently
Directs work
Contributing independently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters
Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.
Core Competencies

Cultivates innovation

Contributing independently
Customer focus
Contributing independently
Drives results
Contributing independently
Collaborates
Contributing independently
Being resilient
Contributing independently

Turnaround timeOur commitment to transformation**At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.