Jobs
>
Cape Town

    Client Service Consultant - Cape Town, South Africa - Sanlam

    Sanlam
    Sanlam Cape Town, South Africa

    3 days ago

    Sanlam background
    Description

    Who are we?

    Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

    What will you do?

    This career opportunities are available at Santam Direct for a Client Service Consultant ; the successful incumbent will be based in Bellville .

    The Client Service Consultant will offer world class products and services to clients, whilst achieving targets related to quality, productivity and compliments in a call center environment.

    What will make you successful in this role?


    • Accurately capture client information on the relevant system.

    • Execute client requests within the agreed timeframes, quality standards and legislation.

    • Handle all the administrative tasks according to agreed standards and turnaround times.

    • Engage with client in a client centricity manner.

    • Ensuring accurate completion client requests and follows up to ensure queries are resolved timeously, as per service level agreement.

    • Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.

    • Ensuring client service level agreements are met and exceeded.

    • Excellent time management skills.

    • Consistent achievement of agreed productivity.

    QUALIFICATIONS AND EXPERIENCE

    • Grade 12/ Matric

    • NQF Level 4 Qualification in Short Term Insurance

    • Completed Regulatory Exam (RE 5)

    • A minimum of 3years experience in short term insurance (Personal Lines Insurance)

    • Willingness to work shifts as well as overtime

    SPECIFIC REQUIREMENTS
    There will be a probationary period for three months, which consist of the following two phases:

    • There will be a +/- 4 week training period after which your knowledge will be assessed; and

    • On a job evaluation phase during which progress will be measured against your ongoing ability to meet a set sales target.

    KNOWLEDGE AND SKILLS

    • Strong verbal and written communication skills

    • Excellent interpersonal, communication and networking skills

    • Strong client service orientation

    • Ability to work under pressure

    • Attention to detail

    • Self-motivated and comfortable in taking initiative

    • Ability to work independently

    Knowledge and Skills

    Customer ServiceAdministrationQuality, compliance and accreditationTeam Support

    Personal Attributes

    Communicates effectively - Contributing independentlyAction orientated - Contributing independentlySituational adaptability - Contributing independentlyOptimises work processes - Contributing independently

    Build a successful career with us

    We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

    Core Competencies

    Cultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independentlyDrives results - Contributing independently

    Turnaround time

    The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

  • The Recruiters

    Service Consultant

    1 week ago

    The Recruiters Cape Town, South Africa

    **Title**: · **Service Consultant - Century City (CPT)**: · **Salary**: · Commensurate with experience) · **Description**: · - Our client a financial consultant is looking for a Service Consultant to join their team. You will provide administrative support to all advisors in the ...

  • Curiska (Pty) Ltd

    Service Consultant

    3 days ago

    Curiska (Pty) Ltd Cape Town, South Africa

    PURPOSE OF POSITION · ROLES AND RESPONSIBILITIES · 1. Draw Investments and Risk quotes. · 3. Submit new business and manage all related processes. · 4. Manage existing business queries - and keep advisor and client updated. · 5. Work closely with Advice Consultants/Para-planners ...

  • Nedbank

    Service Consultant

    1 day ago

    Nedbank Cape Town, South Africa

    **Service Consultant** · - Requisition Number Closing Date 25 January 2024**Location** · - Montague Gardens · - Cape Town- Job Family- Sales and Service- Career Stream- Client Service- Leadership Pipeline- Manage Self: Technical (MST)**Job Purpose** · - To educate clients on the ...

  • Nedbank

    Service Consultant

    1 day ago

    Nedbank Cape Town, South Africa

    **Service Consultant · - Martenity Leave Replacement** · - Requisition Number Closing Date · - 28 February 2023- Job Family- Sales and Service- Career Stream- Client Service- Leadership Pipeline- Manage Self: Technical (MST)**Job Purpose** · - To educate clients on the convenienc ...

  • Nedbank

    Service Consultant

    1 day ago

    Nedbank Cape Town, South Africa

    **Service Consultant** · - Requisition Number Closing Date · - 19 April 2024- Location-Salt River · - Cape Town- Job Family- Sales and Service- Career Stream- Client Service- Leadership Pipeline- Manage Self: Technical (MST)**Job Purpose** · - To educate clients on the convenienc ...

  • Nedbank

    Service Consultant

    1 week ago

    Nedbank Cape Town, South Africa

    **Service Consultant** · - Requisition Number Closing Date-10 May 2023**Location** · - Milnerton- Job Family- Sales and Service- Career Stream- Client Service- Leadership Pipeline- Manage Self: Technical (MST)**Job Purpose** · - To educate clients on the convenience, security and ...

  • Nedbank

    Service Consultant

    1 day ago

    Nedbank Cape Town, South Africa

    **Service Consultant** · - Requisition Number Closing Date · - 24 February 2024**Location** · - Kenilworth- Job Family- Sales and Service- Career Stream- Client Service- Leadership Pipeline- Manage Self: Technical (MST)**Job Purpose** · - To educate clients on the convenience, se ...

  • Nedbank

    Service Consultant

    3 days ago

    Nedbank Cape Town, South Africa

    **Service Consultant** · - Requisition Number Closing Date-19 May 2023**Location** · - Kenilworth- Job Family- Sales and Service- Career Stream- Client Service- Leadership Pipeline- Manage Self: Technical (MST)**Job Purpose** · - To educate clients on the convenience, security an ...

  • Nedbank

    Service Consultant

    1 week ago

    Nedbank Cape Town, South Africa

    **Service Consultant** · - Requisition Number Closing Date-15 March 2024**Location** · - Montague Gardens- Job Family- Sales and Service- Career Stream- Client Service- Leadership Pipeline- Manage Self: Technical (MST)**Job Purpose** · - To educate clients on the convenience, sec ...

  • Motivity (PTY) Ltd

    Service Consultant

    4 days ago

    Motivity (PTY) Ltd Cape Town, South Africa

    **BRIEF OVERVIEW OF THE ROLE** · **Query and service request management** · - Regular and frequent updates to clients as per standard operating procedures (SOP) · - Adhere to escalation management processes and procedures Quality Standards · - Monitor and control the daily proces ...

  • Nedbank

    Service Consultant

    3 days ago

    Nedbank Cape Town, South Africa

    **Job Classification** · - Requisition Number Closing Date-19 April 2024**Location** · - Tygervalley- Job Family- Sales and Service- Career Stream- Client Service- Leadership Pipeline- Manage Self: Technical (MST)**Job Purpose** · - To educate clients on the convenience, security ...

  • Stellenbosch University

    Client Service Consultant

    1 week ago

    Stellenbosch University Stellenbosch, South Africa

    Duties/Pligte- Providing a professional and welcoming experience for walk-in enquiries at the enquiries desk;- Keeping informed of all relevant information pertaining to prospective students and current student affairs to ensure that accurate information is provided;- Building th ...

  • CallForce Direct

    Customer Service Consultant

    1 week ago

    CallForce Direct Cape Town, South Africa

    **Role Purpose**: · The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for · Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. · These consultants will be responsible for initiating contact ...

  • HotelJobs

    Guest Service Consultant

    1 week ago

    HotelJobs Cape Town, South Africa

    Guest Service Consultant - Luxury Travel Company - Cape Town · Location: Cape Town, South Africa · Industry: Luxury Travel · Geographical Focus: East Africa · Position: Guest Service Consultant · Are you passionate about creating extraordinary guest experiences in luxury travel? ...

  • Belmar Personnel

    Investment Service Consultant

    1 day ago

    Belmar Personnel Cape Town, South Africa

    Draw investments and risk quotes. · - Position in Century City · - Submit new business and manage all related processes. · - Manage existing business queries and keep advisor and client updated. · - Work closely with Advice Consultants/Para-planners to draw and collate informatio ...

  • CallForce Direct

    Customer Service Consultant

    1 day ago

    CallForce Direct Cape Town, South Africa

    **Role Purpose**: · The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for · Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. · These consultants will be responsible for initiating contact ...

  • Printing SA

    Member Service Consultant

    1 week ago

    Printing SA Cape Town, South Africa

    **Role Description** · Printing SA is seeking to appoint a suitably qualified and experienced Member Services Consultant for the Cape Regional Chamber. · The **primary purpose of this role** is: · - To liaise with, assist, consult and advise existing and prospective members of Pr ...

  • O'Brien Recruitment

    Customer Service Consultant

    1 day ago

    O'Brien Recruitment Cape Town, South Africa

    A leading company in the brand enhancement and print industry, is seeking a dynamic and experienced individual to join their team as a Customer Services Consultant. They are committed to delivering superior service and value to their clients, and are looking for a professional wh ...

  • CA Financial Appointments

    Client Services Consultant

    1 day ago

    CA Financial Appointments City of Cape Town, Western Cape, South Africa

    This is a lovely opportunity for a Client Relationship Consultant to join an investment team with an excellent track record and with exposure and products in both the SA and International market. · **Responsibilities**: · - Support and assist with all relevant products, services ...

  • SUMMIT Africa Recruitment

    Service Desk Consultant

    1 week ago

    SUMMIT Africa Recruitment Cape Town, South Africa

    Our client is looking for experienced Service Desk Consultants to support their stores · They are looking for individuals who are customer centric with integrity and excellent attention to detail. This position will be based at their Head Office in Cape Town. · *** · **Key Respon ...