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Craig Daniels

Craig Daniels

CS Representative | Data Analyst in Training

Customer Service / Support

Cape Town, City of Cape Town

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About Craig Daniels:

Diligent customer support representative with 1+ years of experience at a high-volume call center. Seeking to leverage a fast-paced work ethic with top-rated customer service (100%) to help grow and meet future demands with the aim to progress into the analytics field.

Experience

August 1st 2022 -30th November 2022

back office management, wns (vodacom campaign)

  • Handling of voice and email escalations for After Sales and Upgrade queries.
  • Contacting relevant departments based on escalation queries.
  • Assisting with reversals of unauthorized upgrades/changes made to client/customers’ accounts.
  • Ensuring follow-ups are completed by agents.
  • Stand in for line/floor managers.

 

June 1st 2022- 30th november 2022

Customer service agent, wns (Vodacom campaign)

  • Assisting clients/customers with After Sales request and queries.
  • Providing follow up is on previously opened queries/disputes.
  • Contacting couriers for delivery of items and/or other delivery queries.
  • Billing and cancelations queries.

 

August 13th 2021 – April 25th 2022

customer service agent level 2, Amazon vcs zaf

  • Providing customer service for clientele based in North American region.
  • Assisting with refunds, returns and changes to account subscriptions and processed online orders on Amazon.com
  • Contacting carriers for updates on deliveries
  • Providing feedback and customer reviews
  • Maintaining high customer service values.
  • Providing customer service for Heavy Bulky clientele (Large orders)

 

Oct0ber 4th 2017 – April 30th 2019

Printer Technician, Canon/Smart Office Connexion

  • Servicing of used and old machines for internal and external sales
  • Fault finding and repairs to client machines
  • New setup testing for clients
  • Call out duties to machines that need repairs
  • Delivering and set up of machines for clients
  • General IT work

Education

2010-2016                             Senior Certificate NQF 4

CPT, South Africa                 Steenberg High School

 

2023                                      Microsoft Excel Course

Online                                    SimpliLearn

 

Ongoing                                 Data Analysis with Python

Online                                    FreeCodeCamp

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