Customer Service Consultant - Cape Town, South Africa - O'Brien Recruitment

O'Brien Recruitment
O'Brien Recruitment
Verified Company
Cape Town, South Africa

4 weeks ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description

A leading company in the brand enhancement and print industry, is seeking a dynamic and experienced individual to join their team as a Customer Services Consultant.

They are committed to delivering superior service and value to their clients, and are looking for a professional who shares their dedication.


Educational Requirements:


  • Matric with Mathematics is preferred
  • Relevant business degree/diploma preferable (customer services, sales & marketing, logistics, etc.)

Experience Required:


  • Approximately 35 years' experience in Customer Services, with preference given to those with direct sales experience.

Job Description Summary:


Main Purpose of Job:

To provide superior service (fast, efficient, effective, and courteous) to all customers, ensuring their requirements are continuously and professionally met within the context of company objectives and procedures.


Authority:
Raising of works tickets.


Accountability:


  • Efficient administration of the Customer Services department, including monitoring works ticket flow and deliveries.
  • Ensuring excellent service delivery to customers, following Customer Services Procedures.

Responsibilities:


  • Customer liaison, including ordertaking, order processing, and addressing queries.
  • Ensure timely deliveries and inform appropriate parties in case of delays, keeping customers informed.
  • Support the sales team and liaise with branches and customers.
  • Supervise and coordinate with internal departments to ensure excellent service.
  • Plan drivers' routes/trip sheets for dispatch.
  • Complete conversion jobs on NetSuite to create works tickets.
  • Implement FIFO, minimize wastage, and ensure accurate product sourcing.
  • Monitor progress throughout the day to plan deliveries and inform customers.
  • Inform Product Managers and Sales Consultants of stock alerts.
  • Support field sales teams with information needs, market research, and followups.

Other Requirements:


  • Excellent language and communication skills (English & Afrikaans).
  • Good speaking voice upbeat and positive tone with clear pronunciation and diction.
  • Professionalism respectful, friendly, direct, and courteous.
  • Good knowledge of products, Operations, and conversion procedures (advantageous).
  • Listening skills ability to understand and interpret customer requests.
  • Good negotiation skills and flexibility.
  • Problemsolving skills.
  • Advanced computer literacy (Excel and NetSuite).
  • Advanced numerical ability, precise & methodical, able to calculate dimensions (e.g., running meters).
  • Leadership ability delivering via the outputs of the Operations team.
  • Teamwork working collaboratively across various teams.
  • Taking initiative.
  • Customer Service Delivery.
  • Due to the customerfacing nature, limited flexibility in work hours.
  • Internal selling competence turning inquiries into sales.
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