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    Team Lead Technical Support–Water Treatment - Johannesburg, South Africa - Brenntag

    Brenntag
    Brenntag Johannesburg, South Africa

    1 week ago

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    Description

    Our team in Pomona, Johannesburg currently has an opening for a Team Lead Technical Support – Water Treatment (Contracts Manager)

    The Team Lead Technical Support – Water Treatment (Contracts Manager) will be responsiblefor guiding a team of technical sales professionals dedicated to watertreatment customers. The objective is to lead the team in managing servicelevel agreements (SLAs) with clients, ensuring high-quality technical support,and fostering strong customer relationships through expert servicing and issueresolution.

    YOUR ROLE & RESPONSIBILITIES

    TechnicalService Management:
    Oversee the execution of Service Level Agreements (SLA), ensuring customer and supplier technical issues are promptly resolved.
    Monitor calls and quality of service, participating in quality assurance calibration to maintain high service standards.
    Teammanagement
    Lead and mentor a team of Field Service Technicians, fostering a collaborative and results-driven work environment.
    Plan and distribute technical service tasks among team members, ensuring efficient allocation of resources.
    Customerservice delivery
    Conduct in-depth analysis of frequent customer complaints develop and implement actionable insights for service improvement.
    EscalationManagement:
    Serve as the first point of contact for complex technical complaints, providing effective troubleshooting and problem-solving.
    AccountManagement:
    Oversee themanagement of SLA accounts, including management of overdue payments.

    YOUR PROFILE

    Qualification and expertise required
    Matric
    Tertiary qualification BSC in Chemical/ Mechanical/ Engineering/ Commercial/ Water Treatment
    5 years plus experience in technical sales, specifically within the water treatment industry.
    Proven track record in team leadership and managing technical service operations.
    Demonstrated ability in managing SLAs and customer relationships.
    Working knowledge of boilers/ cooling towers/ wastewater treatment systems
    Experience managing complex and/or significant customer relationships and key accounts.
    Experience with CRM and MS Office]
    SAP knowledge advantageous
    Valid driver'sLicense and own vehicle

    Competencies (skills, knowledge and characteristics)
    Problem solving and analysis
    Collaboration & Partnering skills
    Communication and influence across multiple levels
    Innovation and creativity
    Adaptability

    OUR OFFER

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