- Stock Management
- Housekeeping
- Employee Management
- Store Organisation
- Cash Management
- Customer Service
- System Administration
- Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
- Knowledge of stock management systems like ERP, Meat matrix, e.t.c
- Knowledge and understanding of FMCG environment and related legislation
- Management of perishable products with short shelf life especially in meat industry
- Basic Understanding of retail consumer behaviour and purchasing trends
- Basic Understading of the retail and meat market
- Excellent verbal and written communication skills.
- Proficient in MS Office Suite.
- Demonstratable analytical skills.
- Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
- Excellent interpersonal skills and ability to communicate effectively.
- Exceptional customer service and people management skills.
- Energetic and self-starter.
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Retail Assistant Manager - Bela-Bela, South Africa - People Dimension
Description
Duties & Responsibilities
Stock Ordering
Place orders with factories and other suppliers
Follow up on orders
Manage deliveries, delivery dates and stock upon arrival
Manage stock order volumes
Stock Receiving
Receive ordered stock
Report delivery shortfalls, and damages
Follow up on non-received stock
Capture received stock on Meat Matrix
Stock controlling
Daily stock levels reporting
Run stock depletion reports- cashiers
Balance off with stock receiving
Manage stock levels threshold
Manage stock shrinkage: stock losses/damages/dumpings
• Store cleanliness including, but not limited to all floors, bathrooms, office
spaces, passageways, isles, packing areas, chillers, freezers, cashier till
points and Deli (Hot Foods) area.
• Always maintain high level of HACCP standards throughout the store.
• Observe OHSA (Occupational Health and Safety) hazards and abide by
the rules and resulations of the Act.
• Employee Recruitment
• Onboarding and Induction of new employees
• Training and Development
• Employee Relations (Discipline in the workplace)
• Performance Management
• Employee Wellness
• Employee Motivation
• Display of prodcuts on the the shelf and create attravtive displays at key
points in the store ex: check-out ques.
• Be familiar with the merchandising material available from suppliers and
ensure employees are familiar with all in-store (current) promotions.
• Re-arrangement of store shelves and products
• Managing of non-moving items and display areas
• Manage and assist with daily cash ups.
• Minimise cash losses
• Manage picking up and dropping off of cash in the store
• Manage cash on ATM
• Manage safety of cash movement within the store
• Manage and keep the safe secure and locked at all times
• Deliver excellent service to ensure high levels of customer satisfaction
• Create a store that meets local needs by building an understanding of
customer-product preferences.
• Manage and analyse customer complaints to get insights for
improvement of customer satisfaction
• Be the custodian of customer experience and lead brand loyalty
• Responding to customer complaints and comments promptly and
accurately.
• Scan and analyse customer environment, purchasing patterns and initiate
activities that will influence customer behaviour including attracting new
and retain existing customers
• Manage staff clockings via ERS.
• Maintan and understand the system Meat Matrix.
• Manage and maintain CCTV cameras.
• Ensure availability of physical security guards in store.
• Manage the alarm system internally.
Desired Experience & Qualification
Minimum of 5 years' experience working in a retail environment, ideally in a supervisory or leadership level.
Diploma/Degree in Retail or Business or related qualification will be advantageous
