Revenue / Reservations Manager 5 Star Property - Bela Bela, Limpopo, South Africa - HotelJobs

HotelJobs

Verified Company

Bela Bela, Limpopo, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Lxury 5 Star Hotel and Golf Resort in the Mabula district is requiring a QUALIFIED Revenue and Reservations manager.
Must have a strong reservations and yield management experience within a 5 star Hotel/Lodge environment.

HOTEL REVENUE MANAGER JOB DESCRIPTION:

Responsible for registering Hotel on all OTA's and ensuring that all operating systems are configured and activated prior to opening. (PMS, POS, GDS, Interfaces, etc) ;
Handling Corporate rates & RFP agreements ;Responsible in managing the following departments; Reservations, Groups, Revenue, Banqueting & Events department ;
Strategically manage and supervise Hotel Revenue Streams to ensure all inventory is sold throughout the hotel at the optimal price ;
Maintain the Sales mix within the Hotel ;
Ensure allocations are managed appropriately ;
Constantly monitor all booking channels ;
Ensure Hotel reservation system is checked for market consistency ;
Responsible for checking adherence to all standard operating procedures to achieve the optimal RevPAR;
Rooms Budget;
Manage all Rate review strategies and implementation;
Invest Time on Competitor Benchmarking as well as international trends and Markets, keeping uptodate with the changing Market place;
Participate in Monthly Marketing Meetings
Ensuring all Month End Statistical reports have been completed and analyzed, actions implemented based on the Month End thermometer;
Record and analyze denials and implement Yielding decisions based on this;
Property Systems Super User;
Manage and develop Reservations and Front Office STAFF through constant and necessary guidance and training on Yielding and Rate Management Principles;
Handling Corporate rates & RFP agreements Override fees and commissions;
Designing and updating of presentation of all materials presented; Quotations, Contract, etc.
Make informed decisions on group enquiries
To deny or Accept based on Yielding principles.
Reviews guest feedback with leadership team and ensures appropriate corrective action is taken;
Responds to and handles guest problems and complaints;
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process;
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures;
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals;
Analyzes service issues and identifies trends;
Interacts with guests to obtain feedback on product quality and service levels;
Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results;
Identifies talents of direct reports and their teams, and assists with their growth and development plans;
Reviews and audits expenses;
Works collaboratively with offproperty sales channels (e.g.,, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative;
Manages and develops relationships with key internal and external stakeholders;
Conducts site inspections;
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)