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Germiston

    Forklift Workshop Manager - Germiston, South Africa - Buzzblock Recruitment

    Buzzblock Recruitment
    Buzzblock Recruitment Germiston, South Africa

    6 days ago

    Default job background
    Full time
    Description

    Forklift Workshop Manager -Germiston

    Our client is looking for a forklift workshop manager that is not scared to get his hands dirty to run our workshop, he must have previous experience in running a forklift workshop and must be able to works closely with junior staff/Apprentices and guide them so that they can qualify with ease.

    Maximising service, sales and profitability by obtaining maximum productivity, efficiency and customer satisfaction.

    Staff Management

    Manage staff time and attendance, productivity and efficiency

    Supervise and coach staff to provide a customer focused environment

    Ensure that staff adheres to dress code and PPE requirements

    Identify training and staff development needs

    Conduct staff performance management reviews/appraisals as required

    Conduct frequent staff meetings and feedback sessions

    Workshop Operations, Capacity Planning and Work in Progress (WIP)

    Conduct daily WIP planning

    Monitor and manage workshop productivity and efficiency

    Interact daily with the Service Advisors and Parts department to ensure parts availability for scheduled services

    Ensure all vehicles are serviced in line with OE service schedules and OE requirements

    Ensure that workshop operations run smooth and that workshop resources are optimally utilised

    Customer Service Levels

    Ensure internal and external customers are kept up to date with their vehicle progress at all times

    Customer complaints to be resolved timeously

    Workshop Administration

    Ensure 100% accurate Embrace data input e.g. hour readings, job start and end dates, correct fault codes and correct job types

    Ensure all administration SOP's are adhered to

    Ensure accurate costing and closing of job card

    Ensure that all required documents are attached to the job cards, manually as well as electronically

    Ensure that job cards are sent to Isando filing room via monthly handover schedule

    Ensure quotations from preferred suppliers for outsource and outwork jobs are requested, received and processed on time

    Sign off job cards in line with the requirements

    Ensure that all recovery billing is noted and invoiced to external customers

    Reports

    Pull open job card report daily and investigate and ensure that only WIP job cards are open.

    Report to management on any WIP

    Pull open purchase order report daily and investigate and ensure that only WIP orders are open

    Submit all required reports to management at the agreed times

    Asset Management

    Manage and maintain all company assets

    Report any losses or damage to company assets to management

    Asset disposal must be requested in line with the SOP and authority schedules

    Recoveries and Warranty Claims

    Ensure that correct recoveries and warranty processes are followed

    Financials/Budget

    Manage the workshops in a cost effective manner and in line with workshop budgets

    Report as requested on profit and loss statement

    Quality Standards

    Ensure the workshop has the correct tools and equipment for the job on hand

    Conduct frequent spot checks to ensure the required service standards are met

    General

    Maintain professional conduct

    Assist in relevant operations/operational functions as required

    Ensure dress code is in accordance with company Standard Operating Procedures

    Maintain housekeeping standards on a daily basis

    Ensure standards of Health and Safety are maintained

    Apprentice Program

    Manage the apprentice programme for all workshops nationally

    Minimum Requirements:

    Grade 12

    3-5 years' Previous Workshop Management experience

    Skills Required:

    Able to apply business principles and processes applicable to own work area/environment under general supervision

    Superior verbal and written communication skills

    Ability to articulate – to relay information back and forth

    Able to motivate the team to achieve the best results

    Personal Attributes:

    Ability to work under pressure

    Sense of urgency

    Team player

    Reliable

    Detailed orientated

    Proactive

    Knowledge:

    Knowledge of workshop environment is essential

    Knowledge of booking processes to and from the workshop

    Good customer liaison knowledge

    Supervisory skills and knowledge

    Remuneration Package:

    R35 000 CTC Per Month Depending on Experience/Qualifications and work history.

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