Workshop Manager - Isando, South Africa - Jelocorp

Jelocorp

Verified Company

Isando, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

Job Duties & Responsibilities:

Workshop Management
Manage and plan the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service staff and Services Salesman personnel.
Set routines for daily planning and follow up meetings on WIP and Parts
Carry out regular meetings with staff
Verify that there is an efficient flow of authorized work in the workshop, ensuring quality and documentation
Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop
Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration
Monitor and handle deviations, initiate proper actions and escalations
Promote and work with Dealer Operating Standards to ensure uniform quality standards in all areas of the business
Coordinate the Spare Parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to
Manage the workshop facilities and HSE together with Safety Officer
Create working time schedules for work shifts
Attend to Daily Workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors

Workshop customer relations

Develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer.
Build and maintain the right level of relationships with customer representatives
Monitor the processing of complaints and process major or complicated complaints.
Assist workshop personnel and customers regarding technical issues
Participate in meetings with Key customers when required
Workshop Service solution sales
Increase service solutions sales by developing, maintaining and communicating the services portfolio and solutions according to customer needs.
Market and communicate services solutions to existing and potential customers
Coordinate and follow up of the Services Salesman activities if required by the reporting line
Enable a team based approach ensuring open and effective communication within the workshop to achieve common business objectives
Monitor the workshop's pricing and discounts to ensure that they meet the established level
Cooperate with other local and distributor departments to develop, maintain and communicate the services strategy, portfolio and solutions
Follow up workshop results
Develop the workshop business by following up budget, results, operational targets and taking measures in order, to achieve set targets
Manage and analyze the workshop's running costs and expenditure budget
Regularly follow up service business and financial results
Set, monitor, maintain and follow up KPI's
Work with and handle applicable licenses for the workshop operations, monitor possible developments
Analyze current standards to identify and present opportunities for improvement of the workshop
Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals
Oversee all Internal, Warranty, and on site workshop and staff.