Workshop Manager - Spartan, South Africa - Jobs 4 All

Jobs 4 All

Verified Company

Spartan, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

Summary

Workshop Manager - Spartan - Gauteng

Branch:
Spartan

Reporting Manager:
Dealer Principal (Isando)

Description

Job Description:

Workshop management
Manage and plan the daily operations of the workshop, working with and acting on deviations.
Leading and motivating the workshop and service staff and Services Salesman personnel.
Set routines for daily planning and follow up meetings on WIP and Parts
Carry out regular meetings with staff
Verify there is an efficient flow of authorized work in the workshop, ensuring quality and

- documentation

Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop
Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration
Monitor and handle deviations, initiate proper actions and escalations
Promote and work with Dealer Operating Standards to ensure uniform quality standards in all areas of the business
Coordinate the Spare Parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to
Manage the workshop facilities and HSE together with Safety Officer
Create working time schedules for work shifts
Attend to Daily Workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors

Workshop customer relations

Develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer.
Build and maintain the right level of relationships with customer representatives.
Monitor the processing of complaints and process major or complicated complaints
Assist workshop personnel and customers regarding technical issues.
Participate in meetings with Key customers when required
Workshop Service solution sales
Increase service solutions sales by developing, maintaining and communicating the services portfolio and solutions according to customer needs.

Minimum Requirements

Must have previous experience as a workshop manager

Must have a red seal technical qualification

Job Type:
Permanent