- Matric/National Senior Certificate
- 3 to 5 years technical experience in the relevant field
- Linux experience qualification
- N+/A+ certification
- Experience in a contact-center based environment.
- Linux experience
- Payment industry knowledge
- Computer Literacy – MS Office suite good verbal and written communication skills
- Relationship building
- Analytical Thinking
- Problem Solving and Troubleshooting
- Ability to collaborate effectively in a team.
- Responsible for supporting all products on the monitoring platforms and maintenance of accurate data on all monitoring platforms.
- Monitor SLA's and follow up on calls to ensure meeting of SLA's.
- Assign and close calls correctly after technician's site visit.
- Configuration of products for specific solutions within SLA's.
- Assist with sim linking to correct terminals ensuring terminals are active and provisioned.
- Update configurations for estates and distribute updated documents
- Respond to and action requests from business partners
- Manage and respond to escalations within SLA's.
- CRM call logging and follow through with support processes
- Engagement with 2nd level support when required and follow through until completion.
- Escalation to 3rd parties as required (e.g. mobile networks, integrated solution suppliers and coverage)
- Provide technical and problem-solving training on the business's products/solutions to internal and external support teams
- Answer customer calls and perform troubleshooting to ensure client site stays functional (diagnose root case, identify solutions and resolve)
- Log calls to field technician where required.
- Achieve call answer log, answer rate targets and solve rations.
- Facilitate ad-hoc project requests – outbound calls and database updates.
- Knowledge and support of all business and partner products and solutions
- Backup to 2nd line Support team in case of resource shortage
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Support Consultant
5 days ago
SC Junction Johannesburg, South AfricaWarehouse Management Systems (WMS) - Support Consultant · Supply Chain Junction, a Manhattan Associates Geo-Partner **Johannesburg Area, South Africa** · General Summary · The Consultant provides support throughout customer implementation, ongoing support and process improvement. ...
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Servicenow Support Consultant
5 days ago
Aretec Johannesburg, South AfricaGauteng, JHB - Central · - Title: Senior ServiceNow Support Consultant · - Region: GautengType: Contractor · **Salary**: Market related · We are in need of a Senior ServiceNow Support Consultant at one of our financial services customer, with experience in ServiceNow. · **Respons ...
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Sales Support Consultant
3 days ago
Whizants Johannesburg, South Africa**Role: Sales Support Consultant** · **Job Type: Permanent** · **Rate: R25 000 TCTC per month** · **Location: Gauteng (JHB)** · **Minimum Requirements**: · *** · - 3-year Bachelors degree or equivalent in either Business or HR. · - Minimum 5 years experience in a Sales Supportive ...
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Application Support Consultant
5 days ago
PRR Recruitment Services Johannesburg, South AfricaLooking for a Application Support Consultant · **Requirements**: · - **Advanced skills in MS Excel.**: · - **Experience with MS Excel Power Query (M Language).**: · - An understanding of financial concepts or a background in working on or supporting business intelligence systems. ...
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Technical Support Consultant
5 days ago
DotActiv Johannesburg, South AfricaAt DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services aimed at making in-store shopping an all-around better experience. · There are times when our software users need knowledgeable support from ...
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Business Support Consultant
2 days ago
PPS Recruitment Johannesburg, South Africa**Job Advert Summary**: · As a Business Support Consultant, you will work within the ASE Finance Department. You will provide specialised support services to the business area to assist with a range of critical Operational and Business Development functions. The role involves wor ...
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Technical Support Consultant
1 day ago
Core Group Johannesburg, South AfricaiStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anyt ...
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Network Support Consultant
4 days ago
Motivity (PTY) Ltd Johannesburg, South Africa**1. OVERVIEW OF THE ROLE** · **Function**: · - Enterprise Specialist support Group products that are sold to Corporate, Business and Government customers by MTN Business. This includes but not limited to APN/VSAT/CUG/LTE/3G/SHARED DATA& VOICE. · - Common career path is to "Super ...
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Compliance Support Consultant
3 days ago
Energy at Work Projects Johannesburg, South Africa**General** · - All documents should be completed correctly, initials on each page and signature where its required. · - Should always check documents that they are acceptable to be used and/or certified depending on the clients' requirements. · - Attaching of checks and document ...
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Servicenow Support Consultant
4 days ago
Aretec Johannesburg, South AfricaGauteng, JHB - Central · - Title: Senior ServiceNow Developer · - Region: Gauteng · Type: Contractor · **Salary**: Market related · We are in need of a Senior ServiceNow Developer at one of our financial services customer, with experience in ServiceNow. · **Responsibilities** · - ...
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Elearning Support Consultant
3 days ago
University of the Witwatersrand Johannesburg, South Africa**Key responsibilities include the **following**: · - Learning Management Systems (LMS) first level technical support to staff and students. · - Ensure that all support provided in accordance with the universities policies and procedures due to the sensitivity of information. · - ...
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IT Support Consultant
1 day ago
CareerfinderZA Parktown, South Africa**Key Performance Area**: · - Maintain log of completion of assigned queries. · - Manage IT support documentation and records. · - Report daily, weekly, monthly on IT unresolved issues, threats and planned activities. · - Conduct and report on failure analyses. · - Implement time ...
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Casual Technical Support Consultant
5 days ago
Core Group Johannesburg, South Africa**ABOUT THE COMPANY**: · **TechMarkit was formed to provide affordable IT and Tech Equipment to customers who are looking for well-priced, quality products, either for personal or professional use. Customers will find value-for-money, devices across a wide spectrum of new and ref ...
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Technical Sales and Support Consultant
4 days ago
SET Recruitment Consultants Johannesburg, South AfricaTo expose export customers to products and growing the export market · - Provide practical support and training to export customers. · - Follow up on Export customers regarding technical issues and satisfaction with products. · - General duties relating to the running and advance ...
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Customer Software Support Consultant
2 days ago
GAAP Point of Sale Johannesburg, South AfricaGAAP Point of Sale is recruiting a **Customer Software Support Consultant**. The position is based at our offices in Johannesburg and the successful applicant will be reporting to the National Training Manager or their nominees at GAAP where applicable. · **List of Responsibiliti ...
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Senior Support Consultant.2.04
1 day ago
University of the Witwatersrand Johannesburg, South Africa**Key responsibilities** · - General and Task Management · -People Management · -Relationship Management and Reporting · -Self-Management and Communication · -Technical knowledge and troubleshooting skills · **Minimum academic requirements and work-related experience.** · - Diplo ...
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Support Consultant
2 days ago
TD Markets Sandton, South Africa**Principal Duties & Responsibilities including but not limited to**: · - Handle client queries expeditiously and ensure that high level service is provided · - Assist clients navigate the dashboard for funding, withdrawals, etc. · - Handle technical queries related to the Metatr ...
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Part-time Technical Support Consultant
3 days ago
Core Group Johannesburg, South Africa Part timeiStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anyt ...
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Senior Audio Visual Support Consultant
3 days ago
University of the Witwatersrand Johannesburg, South Africa**Main** **Purpose**: · To plan, direct, and manage all the audio-visual resources at the Wits Business School (WBS) and Wits School of Governance (WSG) in a manner that is efficient, best fit for purpose, and enhances stakeholders' satisfaction. It is a supporting function with ...
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Support Consultant
2 days ago
Isilumko Staffing Edenvale, South Africa Full timeSupport Consultant - Accounting and Stock Management ERP software · Accounting and Stock Management Software Support with a Bookkeeping background, OR Bookkeeper/Accountant/Stock Manager who is technically minded to move into a System Support role. · Accounting and Stock manageme ...
Technical Support Consultant - Johannesburg, South Africa - TalentCru
Description
Our client is looking for a Technical Support Consultant. This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a contract role (6-month contract) based in Johannesburg.
The primary purpose of this role is to function as a 1st level Support Consultant in the Support Services Hub within the Technical Services Department resolving technical issues relating to the company's products/services.