Support Consultant - Johannesburg, South Africa - SC Junction

SC Junction

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Warehouse Management Systems (WMS) - Support Consultant
Supply Chain Junction, a Manhattan Associates Geo-Partner
Johannesburg Area, South Africa
General Summary

The Consultant provides support throughout customer implementation, ongoing support and process improvement. They are focused on building expertise in all products that SCJ sells and delivering that expertise to end customers

Principal Duties and Responsibilities/knowledge

Performs testing, configuration, deployment, detailed design, ongoing process improvement, training, and ongoing support in a timely manner.
Support multiple clients remotely and where necessary on site with the customer project and support team.
Proactively troubleshoots and resolves support request that arise during the implementation and support cycle. Updates and maintains the customer tickets list, which includes prioritizing and closing off the support requests.
Works with customer to test and implement interfaces between Manhattan products or external systems
Participates in project status and support meetings
Can write reports, queries, and extracts in a timely manner to provide the customer with accurate, relevant performance information
Provides ongoing mentoring and training to the customer on basic system usage and operations
Monitor, update and follow up on Customer Tickets logged via Service management software of SCJ
As and when necessary, assist the project team with new project implementations for project tasks, go live activities and post implementation support.
Accurate and timely completion of timesheets in accordance with the tasks completed

Project Role

Individual Independent Contributor and may review the work of others
Meets utilization expectations

Skills/Qualifications

Intermediate Level professional consultant
24 years of experience in a Software Consulting Implementation and/or Software support role required
BS/BA or higher in Engineering or Computer Science preferred
Experience in understanding of operational supply chain and warehouse management systems
Adheres to best practice processes and procedures
Clear, proactive communication is key

Scope of Impact/Degree of Independence

Works independently on larger, moderately complex projects/assignments that have a direct impact on customer operations. Receives guidance only on unusual complex problems or issues
Errors in judgment or failure to achieve results may cause direct issues in customer operations and

SCJ operations

Problem Complexity/Decision-Making Authority

Performs professional level work that typically requires processing and interpreting, more complex, less clearly defined issues. Identifies problems and possible solutions and takes appropriate action to resolve
Plans most aspects of work within specified deadlines with some need to change the priorities
Independently completes tasks at hand

Technical Knowledge

Possesses and applies broad knowledge of principles, practices, and procedures of a particular product or platform to the completion of moderately complex assignments
Has basic to midlevel knowledge of additional products or platforms (IBM Cognos, Microsoft SQL)
Microsoft SQL Server T-SQL queries, scripts, stored procedures and functions
Microsoft Excel and Data Analysis

Client Relationship Skills

Responds to client requests for information in a timely and clear manner
Participates in training to enhance skills necessary to be a valuable team member
Assists with practice administrative tasks (time and forecast entry)

Closing date 24 March 2023

Salary:
From R30,000.00 per month

Application Question(s):