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    Customer Service Consultant - Midrand, South Africa - iSanqa

    iSanqa
    iSanqa Midrand, South Africa

    1 week ago

    iSanqa background
    Description

    Our client requires the services of a Customer Service Consultant (Advanced) - Midrand

    • Amazing brand with cutting edge technology
    • Excellent teams in Global team collaboration
    • High work-life balance with Flexible hours
    • Agile working environment

    POSITION: Contract until May 2025

    COMMENCEMENT: As soon as possible

    QUALIFICATIONS/EXPERIENCE

    • Minimum of 3 years working experience within the Motor Industry
    • Minimum of 2 years in an Aftersales position at the Group SA or dealer level mandatory
    • Minimum of 2 years in a call centre environment

    ESSENTIAL SKILLS

    • Excellent verbal and written communication skills
    • Excellent people skills
    • High ability to co-ordinate
    • Excellent time management skills
    • Customer service skills
    • Problem solving skills
    • Communication skills
    • Decision making skills
    • Time management skills

    ADVANTAGEOUS SKILLS

    • Ability to communicate and interact across all organisational levels.
    • Flexibility by taking on ad hoc tasks.
    • Good discipline to ensure tasks will be completed on time.
    • Operating independently and on own initiative within the field of responsibility
    • Pleasant, approachable disposition.

    ROLE:

    • Customer complaint and query handling and Customer case management.
    • Building and maintaining relationships with the dealer network.
    • Ensuring correct escalation process internally and externally.
    • Achieve voice, email and quality Service Level targets as per agreement.

    #isanqa #isanqajobs #customerservice #motorindustry #casemanagement #servicedelivery #FuelledbyPassionIntegrityExcellence

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