Customer Service Support Consultant - Midrand, South Africa - iSON Xperiences

iSON Xperiences

Verified Company

Midrand, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

Job Title:
Customer Support Consultant - Eastern Europe

Job Location:

BMWÂ Group SA - Financial Services - Midrand, 1686, South Africa

Location:
Midrand

Cost Centre:

BMW

Agreement Type:
Permanent

The Role:
Customer Support Consultant

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OVERALL PURPOSE OF JOB:

The Customer Support Consultant will be responsible for handling all inbound customer service calls and ensuring that information provided to the customer is both accurate and efficient.

You will address all customer questions and concerns and fully document the customer contact using tools available.

You will be providing support to our Easter Europe Client.Â

Main Responsibilities (including but not limited to):

Answering Inbound calls timeously
Retain new and existing customers
Connected drive technical support
Compiling and presenting information orally, visually and in writing
Detecting issues and investigating ways to resolve them
Eastern Europe Calendar workdays apply

Skills and Experience:

High pressure environment. The ability to cope with pressure and challenges
Good time management
Telephone etiquette
Meet deadlines with accuracy
Resolving queries and escalations
Problemsolving and strategic planning ability
Motor Industry background advantageous but not mandatory

Competencies:

Quality Orientation
Customer Focus
Gaining Commitment
Initiating Action
Building Customer Loyalty
Building Trust
Communication
Technical/Professional Knowledge and Skills

Education, Qualifications, Experience:

Grade 12/Matric
Must be able to speak, read and write fluently in English. French would be advantageous.
Microsoft office (Excel skill a must)
Clear Credit Criminal record
Minimum 1 to 2 years' experience in a Customer Service and/or Dealer related positions
Excellent written and verbal communication skills
Customer Service Driven
Excellent Numeracy skills