Nangamso Nyokana

I am a hardworking, responsible person who approaches any task I undertake with dedication and commitment. Diligent travel consultant, supervisor and manger with over 24 years of experience in the travel and tourism industry.
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time
management skills combined with a superior knowledge of the customer service industry. Adept in providing suggestions and solutions to improve and enhance productivity. Dedicated to identifying customer needs and delivering effective solutions to all problems.

I have extensive experience within the tourism industry starting when I got employed in 1998. Since then I have held positions as junior, intermediate, senior consultant, team leader and office / travel manager.

During my tenure I have developed exceptional telephone, communication and negotiation skills, report writing, planning and presentation, research, negotiation, customer orientations, service excellence and attention to details, conflict management, time management and organizational, travel data analyzing skills.

I have demonstrated the ability to work collegially with leaders across business units and lines of the tourism industry. 

I obtained my Travel and Tourism National Certificates through East London College.