Service Consultant - Sandton, South Africa - Discovery Ltd.

Discovery Ltd.

Verified Company

Sandton, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Business Unit:
Discovery Insure
Function:Insurance (Short Term)
Date:13 Jul 2023
Key Purpose-
Areas of responsibility may include but not limited to

First contact resolution, whilst providing timeously customer service
Building, enhancing, and maintaining relationships with Discovery Insure customers
To deal with queries from dissatisfied customers and difficult situations
Turn service failures in compliments
Investigating and reverting back to clients on all Vitality Drive queries
Maintain a 100% todayworktoday (TWT) on escalations and workpools
Accurate recording of stats of own work
Attend weekly meetings and provide input on decisions affecting the Client Servicing Team.
Assist with servicing queries in our walkin center
Liaising with other departments in order to get queries resolved
Maintaining accurate and comprehensive statistics on a daily, weekly, and monthly basis to determine service failure trends and recurring problems

Personal Attributes and Skills

Takes initiative and works under own direction
Makes quick and clear decisions
Adapts to team and works well in a team environment
Easily establishes good relationships with customers and colleagues
Responds quickly to the needs of customers and colleagues
Probes for further information for greater understanding of a problem
Demonstrates an understanding of how one issue may be a part of a much larger system
Manages time effectively
Sets high standards for quality and quantity
Works in a systematic, methodical and orderly way
Works productively in a pressurized environment
Follows company policies and procedures
Keeps up to date with competitor information and market trends
Accepts and tackles demanding goals with enthusiasm

Education and Experience

Matric (Essential).
FAIS Credits full qualification (Essential).
RE 5 qualification (Essential).
Class of business certificate (Essential and/or advantageous)
Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
2 year's call centre experience in the shortterm insurance industry (Essential).
2 year's client profile and needs analysis in the shortterm insurance industry (Essential).
EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.