Service Consultant - Sandton, South Africa - Discovery Ltd.

Discovery Ltd.

Verified Company

Sandton, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Business Unit:
Discovery Connect
Function:Call Center / Contact Center
Date:13 Feb 2024

Assisting clients with queries and servicing requests on their life policies with required SLA. Identifying sales opportunities.

Answering inbound calls timeously and making required outbound call
Managing all queries through to resolution
Co-ordination of own administration
Identifying sales opportunities
Maintaining accurate details and statistics of all queries
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Key purpose

Assisting clients with queries and servicing requests on their life policies with required SLA. Identifying sales opportunities.

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Key Outputs

Answering inbound calls timeously and making required outbound call
Managing all queries through to resolution
Coordination of own administration
Identifying sales opportunities
Maintaining accurate details and statistics of all queries
Providing product information to all Discovery Life clients in line with standards and protocols
Ownership and accountability of all telephonic and written queries
Processing online service quotes
Processing service changes/admin online and over billing periods
Ensuring resolution to first time queries

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Personal attributes and skills

Excellent numeric and verbal ability
Exceptional communication skills predominantly listening skills i.e. identifying the problem
Assertiveness, combined with patience and tolerance
Proactive problem solver, showing initiative
Good time management skills
Professionalism
Attention to detail
Sales and Servicing experience

Qualification & Experience

At least 23 years' experience in a Life servicing or sales environment in an outbound or Inbound environment.
Excellent Communication skills

FAIS accreditation

NQF 4 or 5 FAIS credits (required)
Regulatory exams (required)
Good Excel and Word skills
EMPLOYMENT EQUITY

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.