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    call centre sales head - Randburg, South Africa - Edge Executive Search

    Edge Executive Search
    Edge Executive Search Randburg, South Africa

    3 days ago

    Edge Executive Search background
    Permanent
    Description
    RESPONSIBILITIES & DUTIES

     The responsibility of the Call Centre Sales Head is not exhaustive and may change from time to time as decided by Management.

    Strategic
  • Develop and Manage Sales Strategy
  • Develop the Sales Strategy with the Group CEO to fit the Strategy of the Business as relevant;
  • Implement and ensure compliance with the Strategy while maximising
    • Operational
  • Ensure the Delivery of Great Quality Sales calls Drive good foundations across all calls;Achieve the relevant KPIs, such as Leads/hr, Completes/hr & Sales/hr targets for all campaigns;Ensure compliance in terms of sales, tone, manner and legal requirements;Focus on reducing pendings to below client's targets;Constant improvement of call quality;Ensure all scripting is fit for purpose and aligned to the campaign ITO benefits, presentation, closing, objection handling and compliance.Drive sales performance to reach and exceed client targets
    • Monitor the daily productivity of the Call Centre;
  • Set monthly targets for KPAs such as RPCs, Sales Ratio & Response rates, Ave premium, CI/hr and BI/hr per campaign – with the aim of exceeding client's requirements, where relevant;
  • Achieve the minimum total CC hours and average hours per SC;
  • Ensure consistent improvement in performance in order to achieve & exceed BI targets ;
  • Design and implement fit-for-purpose incentive campaigns and
    • Lead Senior Sales Leaders
  • Allocation of campaigns to the Sales Teams;
  • Assume accountability for the structure of the Sales Team and growth plans;
  • Ensure rigorous and consistent Performance Management is conducted across Sales Teams;
  • Alignment of coaching of the Sales Team;
  • Motivate, instil and uphold the values of the client;
  • Maintain a pipeline of future SSLs and SLs and ensure all are developed
    • Requirements and Skills:
  • Matric
  • Computer Literate
  • FAIS compliant and a Key Individual (KI)
  • Deep understanding of, and experience in managing large sales teams, preferably in call centre environment
  • Good knowledge of call centre processes, procedures and reporting methods
  • Understanding of all company policies and procedures
  • Good managerial skills
  • Excellent understanding of the business strategy
  • Self-motivated
  • Ability to cope well under pressure
  • Interpersonal skills
  • Excellent communication skills, verbal and written
  • Good time management
  • Strong leadership ability
  • Able to constantly motivate the sales floor
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