Jobs
>
Centurion

    Service Manager - Centurion, South Africa - Keo-Kutlwi Group (Pty)Ltd

    Keo-Kutlwi Group (Pty)Ltd
    Keo-Kutlwi Group (Pty)Ltd Centurion, South Africa

    1 day ago

    Default job background
    Full time
    Description

    Purpose of the role:
    The Service Manager is responsible for the implementation of the strategic plan.

    He/she will manage and monitor the performance of Service consultants; as well as ensuring that client relationships are maintained and developed with the aim of retaining the correct calibre of clients on the book for as long as possible and reducing the risk of high loss ratio clients or high claimants to the business.


    Duties and Responsibilities:

    INTERNAL PROCESS:

    • Manage, monitor, and control the team's delivery on Service Level Agreements made with clients.
    • Manage, monitor, and control the team's execution of client requests, concerns, and queries.
    • Act as an escalation point to the team in addressing and resolving client queries.
    • Manage and monitor productivity relating to Key areas within the branch.
    • Ensure team's adherence to correct procedure and protocol when following up on and attending to queries.
    • Analyze the Client Service processes and identify opportunities for improvements; implement improvements within the team.
    • Identify and report process and system failures and enhancements to improve client experience.
    • Update and maintain relevant standard operating procedures within the Client Service area, to ensure the maintenance of quality and
    consistency in service delivery and client experience.


    • Ensure effective administration.
    • Implement Corrective Action

    CLIENT:

    • Provide authoritative, expertise and advice to clients and stakeholders.
    • Build and maintain relationships with clients and internal and external stakeholders.
    • Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations
    are managed.


    • Make recommendations to improve client service and fair treatment of clients within area of responsibility.
    • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

    PEOPLE:

    • Effectively manage a team to deliver quality service to clients.
    • Develop and maintain productive and collaborative working relationships with peers and stakeholders.
    • Positively influence and participate in change initiatives.
    • Continuously develop own expertise in terms of professional, industry and legislation knowledge.
    • Contribute to continuous innovation through the development, sharing and implementation of new ideas.
    • Take ownership for driving team cohesiveness and performance.
    • Personal development plans for staff
    Competencies required.


    • Coaching skills
    • Directing, understanding, and interacting with people
    • Ability to work in a pressurized environment and meet deadlines.
    • Establishing rapport
    • Showing composure
    • Teamwork
    • Making decisions
    • Resolving Conflict

    Qualifications Required:

    • Matric /Grade 12
    • Business related qualification
    • FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010).
    • or if date of first appointment is on or after 01/01/2010, a full recognized qualification as per the FSCA qualification list.
    • FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual
    • If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional
    development) points. If you are registered for two Classes of Business (Personal plus Commercial), you are required to have 18 CPD
    points.


    Experience Required:

    • 5 Years' experience in Servicing (Short Term Insurance)
    • - 3 Years' experience in Managing staff in a short-term industry
    • Extensive knowledge of the Short-Term Insurance Industry
  • OUTsurance

    Services Manager

    1 day ago

    OUTsurance Centurion, South Africa

    Company Description · OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff "always get something OUT." Our success ca ...

  • PPS Recruitment

    Service Manager

    2 days ago

    PPS Recruitment Centurion, South Africa

    **Job Advert Summary**: · An exciting and challenging opportunity for an energetic, attention to detail and results driven Service Manager exists within the Scheme Finance Department. This role will report to the Head of Department: Finance. · **Minimum Requirements**: · **EDUCAT ...

  • MAN Automotive (South Africa) (Pty) Ltd

    Service Manager

    1 day ago

    MAN Automotive (South Africa) (Pty) Ltd Centurion, South Africa

    Achieve and exceed the workshop service turn over targets. · - Run reports to check warranty, cash sales outstanding, WIP and labour sales. · - Follow up and resolve all debtors, creditors and customer queries. · - Update and maintain dealer standards minimum requirements. · - Im ...

  • Quantum Recruitment Pty Ltd

    Service Manager

    2 days ago

    Quantum Recruitment Pty Ltd Centurion, South Africa

    We are seeking an exceptional leader to spearhead the Centurion branch, a dynamic hub with immense potential for expansion. This is not your typical branch manager role; it's for a self-driven go-getter who thrives on challenges and relishes the freedom to make a real impact. You ...

  • BCXP

    Manager: IT Service Desk

    1 day ago

    BCXP Centurion, South Africa

    Business unit, Department, Reporting Business Unit CPS Department Service Management - CFC Position reports to Senior Manager Job grade/level M5 · Core Description · Responsible for Positioning and support for IT Service desk offerings and solutions in accordance with business pr ...

  • Pinnacle HR

    IT Service Delivery Manager

    12 hours ago

    Pinnacle HR Centurion, South Africa

    **COMPANY OVERVIEW**: · BAC-Care specializes in Third-Party Maintenance and Support around datacenter infrastructure (Server, Storage & Networking Equipment) to the most demanding clients in Africa. Our head office is based in Centurion, Gauteng. · BAC-Care offers customizable Se ...

  • Talent 101

    Customer Service Manager

    3 days ago

    Talent 101 Centurion, South Africa

    Manage, monitor, and control the team's delivery on Service Level Agreements made with clients. · - Manage, monitor, and control the team's execution of client requests, concerns, and queries. · - Act as an escalation point to the team in addressing and resolving client queries. ...

  • Momentum Investments

    Service Account Manager

    1 day ago

    Momentum Investments Centurion, South Africa

    **Introduction** · - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve t ...

  • Momentum Investments

    Service Account Manager

    3 days ago

    Momentum Investments Centurion, South Africa

    **Introduction** · **Role Purpose** · As a Service Account Manager (SAM) within our Momentum Wealth Specialised Investments Service Centre, you will be one of Momentum's brand representatives, to our top supporting Financial Advisers. The main purpose of your role will be to incr ...

  • BCXP

    Managing Exec: Managed Services Security

    3 days ago

    BCXP Centurion, South Africa

    **Business unit, Department, Reporting Division**: Operations Department: Managed Services: Security Reporting: Chief: Operations Core Description · To provide leadership and strategic direction for the Managed Services capabilities focussing on Cyber Security, as part of the Cli ...

  • Sakhona HR

    Senior Manager: Integrity Management Services

    4 days ago

    Sakhona HR Centurion, South Africa

    **JOB PURPOSE**: · Provide strategic direction and manage internal and external investigations. Develop and oversee implementation of fraud management strategy for the Agency and oversee Integrity Management Services (IMS). · **KEY PERFORMANCE AREAS**: · - Fraud and prevention ma ...

  • Tru-Trac Rollers Pty Ltd

    National Field Service Manager

    2 days ago

    Tru-Trac Rollers Pty Ltd Centurion, South Africa

    **Vacancy: National Field Service Manager - Mining** · Tru-Trac Rollers, a company specializing in the maintenance and installation of conveyor components for the mining industry, has a vacancy for a National Field Service Manager in Centurion, Gauteng. · Region: Centurion, Gaute ...

  • Momentum Investments

    Service Manager: Specialised Investments

    2 days ago

    Momentum Investments Centurion, South Africa

    **Introduction** · - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve t ...

  • Momentum Insure Company Limited

    Regional Service Manager: Inland

    1 day ago

    Momentum Insure Company Limited Centurion, South Africa

    **Introduction** · - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve t ...

  • BCXP

    Snr Manager: Service Desk

    1 day ago

    BCXP Centurion, South Africa

    Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department Customer First Centre Reports to Executive: Customer First Centre Job Grade/Leve; M4 · Core Description · Provide leadership and management to the Customer First Centre capabilities, aligning s ...

  • Momentum Investments

    Service Manager: New Business

    2 days ago

    Momentum Investments Centurion, South Africa

    **Introduction** · - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve t ...

  • Telkom SA Limited

    Snr Manager Service Operations

    4 days ago

    Telkom SA Limited Centurion, South Africa

    **Core Description**: · Responsible to manage Openserve Commercial Operations, Openserve Customer Care Centre and for all commercial matters relating to Openserve Services' business imperatives. Provide inputs to and validation of all new agreements and the commercial implementat ...

  • BCXP

    Managing Exec: Mngd Service Cloud

    3 days ago

    BCXP Centurion, South Africa

    **Business unit, Department, Reporting Division**: Operations Department: Managed Services: Cloud (IaaS) Reporting: Chief: Operations Core Description · To provide leadership and strategic direction for the Managed Services capabilities focussing on Cloud (IaaS), as part of the C ...

  • BCXP

    Managing Exec: Mngd Services Paas

    3 days ago

    BCXP Centurion, South Africa

    Business unit, Department, Reporting · **Strategic Direction**: Co-create, define and communicate, as part of the Operations executive team, the strategic direction of the Operations business unit as part of the broader BCX strategy. · Develop the divisional strategy, accounting ...

  • Telkom SA Limited

    Manager: Commodity Data Advanced Services

    2 days ago

    Telkom SA Limited Centurion, South Africa

    **Core Description**: · Responsible for the effective management of Network Field Operations (Commodity, Data and Advance Services), · in the allocated functional area or section, ensuring an efficient and reliable access network. Implement and · manage effective fulfillment and ...