Snr Manager Service Operations - Centurion, South Africa - Telkom SA Limited

Telkom SA Limited
Telkom SA Limited
Verified Company
Centurion, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Core Description:


Responsible to manage Openserve Commercial Operations, Openserve Customer Care Centre and for all commercial matters relating to Openserve Services' business imperatives.

Provide inputs to and validation of all new agreements and the commercial implementation of such agreements.

Development and management of the necessary commercial processes & systems to meet KPI and SLA measurements, to support Openserve agreements.


Competencies:


Functional Knowledge
Legislative Terminology; Regulatory Framework and Terminology Business Plan; Business Processes; Performance Analysis; Problem Solving;
Openserve Services and Product Strategy


Functional Skills
Management Policy; Problem Solving; Business Acumen; Commercial Policy; Credit Management Policy; Commercial Law; Industry related Legislation & Regulations


Attitudes/ Leadership Competencies
Business Leadership; Market Leadership; Organizational Leadership; Personal Leadership; Thought Leadership; Values Aligned with Openserve's
Values; Decisive; Studious; Proactive; Team Player; Adaptability; Integrity; Initiative; Adaptability; Persistent; Assertive


Responsibilities:

See job Desciption


Required Certification:

None


Qualifications:

Relevant 3 year degree/ diploma (at least NQF level 6)


Experience:

7 Years relevant experience, of which at least 2 years on management level


Special Requirements:


  • Valid driver's license
  • Customer empathy
  • Willing to travel
  • Willing to work long hours

Comments:


  • Have Commercial qualifications
  • Have a minimum of 5 years Order Management experience at managerial level
  • Have recent Order Management experience i.e. in the last 5 years
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