Customer Service Manager - Centurion, South Africa - Talent 101

Talent 101
Talent 101
Verified Company
Centurion, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
Manage, monitor, and control the team's delivery on Service Level Agreements made with clients.

  • Manage, monitor, and control the team's execution of client requests, concerns, and queries.
  • Act as an escalation point to the team in addressing and resolving client queries.
  • Manage and monitor productivity relating to Key areas within the branch.
  • Ensure team's adherence to correct procedure and protocol when following up on and attending to queries.
  • Analyze the Client Service processes and identify opportunities for improvements; implement improvements within the team.
  • Identify and report process and system failures and enhancements to improve client experience.
  • Update and maintain relevant standard operating procedures within the Client Service area, to ensure the maintenance of quality and consistency in service delivery and client experience.
  • Ensure effective administration.
  • Implement Corrective Action

Experience and Qualifications

  • Matric /Grade 1
  • Business related qualification
  • FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010).
- or if date of first appointment is on or after 01/01/2010, a full recognized qualification as per the FSCA qualification list.

  • FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual
  • If you are registered for one Class of Business (Personal or Commercial) you are required to have 12 CPD (continuous professional development) points. If you are registered for two Classes of Business (Personal plus Commercial), you are required to have 18 CPD points.
  • 5 Years' experience in Servicing (Short Term Insurance)
Years' experience in Managing staff in a short-term industry

  • Extensive knowledge of the Short-Term Insurance Industry
  • The role will require occasional travel to outlying areas in the region.

We are looking for someone with

  • Knowledge in managing a diverse team.
  • Thorough understanding of the insurance industry
  • Thorough understanding of business principles/practices
  • Interpersonal Skills
  • People Management skills
  • Attention to detail.
  • Ability to handle conflict.
  • Negotiation skills
  • Problem solving skills.
  • Coaching skills
Excellent time-keeping skills

Portfolio Management


Salary:
R550 000,00 - R600 000,00 per year


Application Question(s):

  • Have you managed a team?
  • What is your current package?
  • How does your educational background and experience align with the requirements for this role, particularly in the shortterm insurance industry?
- do you have a vehicle and are you able to travel?
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