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    Italian Speaking Customer Service Agent - Cape Town, South Africa - RMV Solutions Pty Ltd

    RMV Solutions Pty Ltd
    RMV Solutions Pty Ltd Cape Town, South Africa

    1 week ago

    Default job background
    Description
    This is a remote position.
    PLEASE DON'T APPLY IF YOU DON'T SPEAK ITALIAN FLUENTLY.


    • Work for a prestigious airline brand on various work streams


    • Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Italian & English languages


    • Work on airline reservations systems & handle voice calls in English & Italian including written correspondence.


    • Fully paid product and systems training provided.


    • Daily interactions with international passengers with queries and compliments


    • Required to meet specific key performance indicators and meet expected client service levels.


    • Demanding and time-sensitive call centre environment

    Requirements


    • Native level fluency in Italian language: Verbal & Written skills essential (Advanced level may be considered)


    • Located in South Africa preferable


    • Permanent residence permit/ South African ID holders only


    • Excellent Computer literacy & technical skills


    • No criminal record.


    • Flexibility to work shifts


    • Previous customer service experience preferred

    Employment terms and conditions
    1.


    Remuneration:
    R CTC per annum
    2. Full-time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
    3. Rotational shifts Mondays – Fridays include rotational Saturdays, Sundays & public holidays as operationally required. Working hours may be subject to change depending on client requirements.
    4.


    Training:
    4- 6 weeks (Fully Paid).
    5.

    Probation period: 4 months
    6. Health insurance benefit (Paid for by the Company)
    7. Office-based or Remote position available



    PLEASE NOTE:
    Own home Fibre internet line & UPS solution required for work from home option.
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