Tshepo Pitas

Sure, I'd be happy to tell you about myself.

My name is Pitas Mashego, and I am a third-year management student at Cape Peninsula University of Technology. I am currently majoring in business administration, with a concentration in marketing. I am also minoring in customer service.

I have been working in customer service for the past two years. My first job was as a customer service representative at a local retail store. In this role, I was responsible for handling customer inquiries, resolving complaints, and upselling products. I was also responsible for providing excellent customer service to both in-store and online customers.

I am a highly motivated and results-oriented individual. I am also a team player and I am able to work independently. I am confident that I can learn quickly and adapt to new situations.

I am eager to learn more about the call center industry and I am confident that I can use my skills and experience to be a valuable asset to your team. I am available for an interview at your earliest convenience.

Thank you for your time and consideration.

Here are some of my other skills and qualities that would make me a good call center agent:

• I am a great communicator, both verbally and in writing.
• I am patient and understanding, even when dealing with difficult customers.
• I am able to stay calm under pressure and I am able to multi-task.
• I am a team player and I am able to work independently.
• I am eager to learn and I am always willing to go the extra mile.

I am confident that I would be a valuable asset to your team and I look forward to hearing from you soon.

I am a third-year management student at Cape Peninsula University of Technology, with a concentration in marketing and a minor in customer service. I have been working in customer service for the past two years, most recently as a Customer Service Representative at a local retail store. In this role, I was responsible for handling customer inquiries, resolving complaints, and upselling products. I was also responsible for providing excellent customer service to both in-store and online customers.

In my previous role, I was able to achieve the following:

• Consistently exceeded customer satisfaction goals
• Resolved customer complaints in a timely and efficient manner
• Upsold products to customers, resulting in increased sales
• Provided excellent customer service to both in-store and online customers

I am a highly motivated and results-oriented individual with a proven track record of success in customer service. I am confident that I can use my skills and experience to be a valuable asset to your team.

Cape Peninsula University of Technology

In my studies, I have learned the following:

• The principles of customer service management
• How to solve problems effectively
• How to communicate effectively with customers and colleagues
• How to work effectively as part of a team
• How to lead and motivate others

I am confident that my education has prepared me well for a career in call center customer service. I am eager to learn more about the call center industry and I am confident that I can use my skills and experience to be a valuable asset to your team.