Zoë Louw

I am a professional, process driven individual who is always friendly and welcoming to my customers. I am a logical thinker with a bit of creativity and will persevere until I get it right. I enjoy interaction with people and am a very strong communicator. My goal in life is to be the best version of myself daily. 

In 2008 while I was still in high school, I spent most of my holidays assisting at my church in the capacity of secretary / administrator. This included working the switchboard, database updates, typing of documents, presentations and working with petty-cash. Straight after leaving school, I started a BEd degree but did not finish. I do, however, still currently assist teachers with their administration throughout the year.

I completed a contact centre learnership in 2014 with PMI- Human Capital Development and have gained many skills relevant to my current work environment. I was educated in customer service, sales, and business writing. This was an exceptional steppingstone to prepare me for the corporate and institutional world. 

I later worked in 2014 as a co-op student in Human Resources (HR) for the Finance and  Governance, Risk and Compliance (GRC) departments at Woolworths Head Office spending close to 18 months doing HR administrator duties. I have done the interview process end to end and focused mainly on the administration function. I have also played a significant role in the setting up of training interventions for both business departments (GRC and Finance). I completed and checked payroll using PeopleSoft as well as LexisNexis and TransUnion doing reference, educational, and criminal checks. As part of my learning, I was given the opportunity to take minutes for a disciplinary hearing and was thoroughly exposed to the corporate environment and its principles 

I am a fast learner and have gained quite a bit of experience working for Woolworths Head Office. I started working as a data-capturer in the Finance department in 2015. This position required strong attention to detail, a quick thinker, interpersonal skills, and the ability to prioritise. Working with both internal and external customers boosted my confidence tremendously and allowed me to assert myself within the Woolworths values.

In 2020, I started my journey as a Patient Administrator (PA) for Morton & Partners. I was the administrational support to the radiology department at Cape Town Mediclinic. This had been an exciting yet challenging experience as I dealt with many high-profile patients. My daily duties included bookings, payments, and telephonic communication. I worked with both patients and doctors as well as liaisons from different medical aids, banks, and international insurances. In August of 2022, I moved to the Morton & Partners Kenilworth Medicross branch where I am currently employed as the sole PA. My duties have not lessened, however, there have been changes as I now assist doctors directly within the practice. I also now make use of the central booking systems department to assists patients with appointments. The systems that I currently work on are Customer Relationship Management (CRM), Radiology Information System (RIS), Xerox, Picture Archiving and Communication Systems (PACS) and Iplan.

I am proficient in Microsoft (MS) Office which includes Word, Powerpoint, Excel and Access as well as MS Outlook as most of my workflow comes via e-mail. The core of my job is to ensure that customers have the best experience from start to finish with as little inconvenience as possible. I am a hard worker and am committed to my duties.

I have studied at Northlink College and completed up to N6 in Business Management. I am currently studying a Bachelor of Arts at Varsity College. My current modules are Communication Sciences, English, Sociology and Psychology. This has influenced me to do outreach. I currently volunteer at St Michaels Child and Youth Care Centre (CYCC) as the Head of Human Resources (HR) on their Board of Directors.

MORTON & PARTNERS RADIOLOGIST

2020-CURRENT - PATIENT ADMINISTRATOR

Maintaining department assets such as computers, accessories, etc.

Patient registration, collection of payments from patients and receipting.

Safe keeping of cash boxes.

Greeting, welcoming, directing and announcing patients appropriately and professionally.

Assist patients with completion of forms.

Enter and scan patient details and procedures accurately on the computer.

Booking patients for special procedures and supply pre-examination requirements to patients and wards where necessary.

Confirm authorization for certain procedures.

Answering the telephone within three rings and resolve queries, or direct to relevant parties.

Prepare invoices, take payments from patients and receipting.

Validations and medval to be done timeously.

Being aware of the patient’s status in the waiting room, i.e., examination completed and waiting for results etc.

Balancing the cash box at the end of the day and sending cash, credit card payments and receipts to head office daily.

Liaise with external stakeholders to resolve queries.

Scanning documents into the system, i.e. referral letters, medical aid cards etc.

Foster a harmonious relationship between the reception staff, patients and hospital staff.

WOOLWORTHS

2018-2020 DATA CAPTURER - Capturing of invoices into various systems

 Interpret and capture billing instructions correctly

 Capturing of all invoices and credit notes into the Creditor’s system.

 Complete capture of all information in order to meet weekly and monthly deadlines.

 Escalate issues and communicate to the Manager any non-adherence to procedures and     controls

 Split and match reports and invoice documents correctly

2015-2017 FINANCE MAILING CLERK - Receive and register all incoming mail

 Compile and number all batches

 Box all documentation ready for archiving

 Shredding/ disposal of required documentation e.g. gift vouchers

 End to end processing of all bank deposit slips

2014-2015 HUMAN RESOURCE ADMINISTRATOR (INTERNSHIP) 

 Contacting candidates and welcoming them as the first point of contact

 Recruitment administration: placing of adverts, screening CVs, interview setup, feedback to candidates and preparation of offer letters

 Onboarding of new employees, contacting candidates

 Coordination of all paperwork

 Skills plan: coordinate learning interventions by consulting service providers and employees regarding dates

 Setting up of venues & video conferences, organizing catering, liaising with service providers, managing Outlook bookings

 Raising of requisitions for purchases 

ST GEORGE’S CHURCH

2011-2012 OFFICE SECRETARY 

Prepare meeting rooms and arrange tea services

Ensured that all calls were answered in a timely manner and that all calls were forwarded to the appropriate parties

Managed electronic records database and handled all file requests

Managed office calendar and coordinated weekly project team meetings

Maintained a clean, orderly and welcoming reception area

Created files, reports and records while maintaining confidentiality

Performed diverse office assistance functions as required

Created PowerPoint presentations for business development purposes

Managed inventory and office supply purchases

Managed petty cash as well as receiving fundraising money and allocation of expenses

N6 BUSINESS MANAGEMENT- NORTHLINK COLLEGE 2014

Labour Relations

Management communication

Entrepreneurship & Business management

Sales Management 

Computer literacy

Personnel Management

Intro to financial accounting

BACHELOR OF ARTS – VARSITY COLLEGE (Current)  2023

English

Communication Sciences

Psychology

Sociology