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    Head of Customer Experience - Johannesburg, South Africa - EMPIRE RECRUITMENT

    EMPIRE RECRUITMENT
    EMPIRE RECRUITMENT Johannesburg, South Africa

    6 hours ago

    EMPIRE RECRUITMENT background
    Full time
    Description

    The Head of Customer Experience responsibilities includes creating a world-class experience for our clients customers and clients during every interaction. The expectations are that the ideal candidate would make use of three disciplines to improve customer experiences:

    1. customer loyalty management,

    2. customer relationship management

    3. and customer value management

    Qualifications/ Experience

    • Strong understanding of Telco/ eCommerce operations
    • The ideal candidate should have 7 to 10 years of marketing and customer strategy, or trade marketing experience, managing direct-to-consumer programs including CRM, loyalty customer programs, customer promotions, and any other relevant experience driving customer lifetime value in both digital and traditional areas.
    • Experience in building co-marketing partnership plans will be advantageous.
    • Multifunctional experience within marketing and sales to ensure rollout plan adoption and plan integration.
    • Proficient with PowerPoint, Excel, Word, and MS Project
    • Relevant qualifications will be advantageous.
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