Customer Experience Executive - Johannesburg, South Africa - Measured Ability Group Holdings

Measured Ability Group Holdings

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Our client in the Automotive industry is looking for a
Customer
Executive to ensure optimal customer service to a client on completion of a sale for preparation of the car to be purchased and collected

Key requirement

Relevant qualifications
Valid driver's license
At least2 years of experience in a customer interfacing role
MS Office suite

Key responsibilities

Monitor all customer care communication on WhatsApp group's to ensure that you are fully aware of deliverables and expectations
Effective communication in ensuring that all requests to customer care are replied to in a timely manner with feedback in terms of next steps
Arrange the drivers for pickupspublic transport clients coming form outside destinations
Advise the client on the customer service survey process
Open file and accurately complete FICA administration and insurance
Daily reports: Natis, comeback, vehicle condition and loyalty reports

**Delphine Niyigena