Agent: Customer Experience - Randburg, South Africa - Tracker South Africa

Tracker South Africa

Verified Company

Randburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Listing reference:
track_001003

Listing status:
Online

Position summary:

Industry:

IT & Internet
Job category:Customer Service
Location:Randburg
Contract:Permanent
Remuneration:Market Related
EE position:Yes
Introduction:

Job description:

Accurate capturing of data and updating of customer information electronically/telephonically.
Ensure that Customer Service standards are maintained in a highly pressurized environment.
Meet targets as per Key Performance Agreement.
Accurate record keeping of statistics as per stipulated guidelines.
Effective utilization of the Call rating system.
Ability to interpret the financial system and assist clients with basic financial and legal queries.
Updating of bank details.
Adherence to schedules as determined.
Assist with any other tasks or duties assigned by the Supervisor as the need arise to ensure exceptional and efficient service.
Accurate record keeping of statistics as per stipulated guidelines and operating procedures.
Analysis of systems & processes and provision of improvement suggestions to enhance customer experience.

Minimum requirements:

Minimum of 18 month's working experience in a Customer Service environment which includes dealing with a variety of queries and complaints.
Knowledge of Tracker products and systems (iEvolve, CDS, TCRM, Willow, Aspect).
Tertiary qualification will be an advantage.
34 years working experience.
A passion for customer service and a professional attitude always.
Advanced MS Office proficiency.
Excellent interpersonal skills
Work accurately with high level of attention to detail.
Ability to work under pressure and to meet strict deadlines.

Benefits: