Technician - Johannesburg, South Africa - IOCO

IOCO Johannesburg, South Africa

Found in: Executive Placements ZA C2 - 4 days ago

Description

Yearning for More in Your Career? Explore Possibilities. We are seeking a Technician to join our team. As a Technician, you'll play a crucial role in ensuring the smooth operation and optimal performance of computer systems combining technical proficiency with problem-solving abilities and effective communication skills.

Objective

Software and Hardware support to Customer sites that include Electronic Security and Safety Systems as well as Workforce Management Solutions as per contract agreement. The technician will be responsible for compliance with SLA commitments as per contractual agreements.

What you'll do:

Medium to High-Level Technical Support on systems, hardware, and software (Onsite, Remote, Telephonic)
Customer Technical Liaison
General fault-finding Troubleshooting
Infrastructure Fault Finding Commissioning
Project Commissioning
System Commissioning
Technical Training (Customer Internal)
Technical sales lead development
Service Calls: Support on all hardware/software installed on all sites.
Ability to assist HLS with issues in various databases for example SQL Express etc
Ensure that the incident/ticket system has been updated accordingly and timeously to ensure tracking is in place for all tickets logged.
Constant communication with customers to ensure that they are kept updated on any tickets or service issues being experienced.
Small Installations: Project Coordinating all new installations by making sure that the client knows requirements as well as meeting deadlines.
Maintenance: Ensure that hardware/software maintenance is scheduled and performed on all relevant equipment/systems as per SLA and supplier requirements. Accurate and up-to-date maintenance documentation to provide proof of the services rendered.
General admin duties include: Timesheets/ Documentation/ Reporting/ Health Safety
Training – Customer Training, Supplier Training, Training of Technical Assistants
Peer assistance: Assist peers as and when necessary. This could involve technical advice, workload assistance, or general participation

Your expertise:

Function-related experience: 5 years+
Leading teams: 2 years
Project experience: 2 years
3+ years security software hardware installation experience
5 + years BES/SQUBE or SYNERION Software hardware implementation and commissioning experience
Networking Skills – TCP/IP, DHCP, Static VLAN (N+ will be beneficial)
Electronic Skills – Low Current Power, Relays.
Experience in installation of Turnstiles, Vehicle Barriers, Mantraps
Experience and certification in the installation commissioning of CCTV and Access control solutions - (Impro, Gallagher, Milestone, Axis, SAFR, Hanwa Techwin, Hikvision, Dahua, Idemia, Suprema, Bosch CCTV)
Experience and Fire Certification an advantage
Building Management design and implementation an advantage - Tridium
Experience in servicing/installing HW / SW supplied by NEXTEC SBT and other
Electronic Security and Safety Systems
Structured and methodical with fault finding.
Access Control Skills
CCTV Skills
General Market Knowledge – Understanding the high demand of Customer Service
Software installation skills.
Hardware installation skills.

Qualifications required:

Gr 12 or equivalent College diploma
MCSE and or N+/A+ or N.DIP Electronic/Electrical Engineering, an advantage
Access Control and or Time and Attendance system(s) training certification
SQL Language Query Experience/Certification an advantage
Microsoft Office competent (Word, Excel, Visio, and PowerPoint)
PSIRA Certified (Grade E-C)
CCTV – Hikvision, Bosch, Milestone
Access Control – Impro, Gallagher, ZK
Fire – Ziton, Technoswitch
Time and Attendance - BES Suite, SQUBE Systems, Jarrison, Kronos
Basic Electronic

Other information applicable to the opportunity:

Permanent Position
Location: Gauteng
Travel: Occasional Basic traveling

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