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Pretoria East
Jaques Vermeulen

Jaques Vermeulen

IT Support

Technology / Internet

Pretoria East, City of Tshwane Metropolitan Municipality

Social

Services provided

I believe honesty and communication is of utmost importance for excellent customer service. I have a passion for detail in everything I do. It would be a fantastic opportunity for me to work for a company that will enhance the skills I already have as well as provide the opportunity for personal and professional growth. I believe that appointing me will be an advantage to your company.

IT Support
Customer Support Representatives
Support - Virtual Assistant Services
Approximate rate: R438 per hour

Experience

W o r k   E x p e r i e n c e

 

IT TRUST

IT Support Helpdesk

April 2018 – December 2022 |

 

Responsibilities:

  • Support various company’s with all their support issues
  • Assisted clients remotely
  • Log calls with external 3 party company’s
  • Make use of call logging systems MSP Manager
  • Nable for remote access
  • Assisted field technicians
  • Setup of new pc’s and laptops

T-SYSTEMS

Senior Engineer

August 2015 – March 2018 |

 

Skilled in:

  • 4 years experience with Windows XP, Windows Vista, Windows 7/8/10 and MS Office 365 (2003 – 2013)

 

Experience in:

  • Configurating Microsoft Office Application / Basic troubleshooting in Word/Excel and Outlook etc.
  • Troubleshooting hardware issues and replacing hardware on both desktops and laptop computers
  • Basic understanding and troubleshooting of how a network functions / communicates / integrates with end devices and systems
  • Installing / uninstalling software
  • Patches
  • Updates on Desktops and Laptops

APBCO Insurance Brokers

Senior Engineer

January 2006 - July 2015 |

 

Skilled in:

  • Practical Experience in Software & Hardware Support
  • Support assisting a large employee based with their problems & Queries, testing, and solving problems.

 

Daily Duties:

  • Desktop:
  • Support Daily
  • Backups
  • Support on all Hardware & Software Problems
  • Problems Installations
  • Logging Calls
  • Completing Projects & Rollouts

 

TCM Small Systems (Pty) Ltd

Senior Engineer

January 2006 - July 2015 |

 

Skilled in:

  • Practical Experience in Software & Hardware Support
  • Outsourced to different company’s Local technical support assisting a large Employee base with their queries, testing, and solving problems.

 

Daily Duties:

  • Desktop:
  • Support Daily
  • Backups
  • Support on all Hardware & Software Problems
  • Problems Installations
  • Logging Calls
  • Completing Projects & Rollouts

Comsel 4

IT & Communication Specialist

Outsourced to SITA

January 2001 – December 2005 |

 

Project scope and objective:

The project objective is to assist the South African police service in replacing their aged workstations, notebooks, printers, and facsimile at the identified police stations.

 

Experience:

  • Installation of PC’s
  • Ghosting Hard Drives
  • Windows
  • Configuration
  • Network
  • Configuration User
  • Configuration Printer
  • Sharing Connection
  • Equipment

Miloc Holdings

IT Technician

January 2000 – December 2000 |

 

Skilled in:

  • Repairing and assembling of computers
  • Support on micro lending financial system (Profin)
  • Customer Support and Service to branches countrywide
  • Stock keeping / orders of Hardware and software component

Pretoria Eye Institute 

Debtors Clerk

January 1995 – December 1999 |

 

Skilled in:

  • Capture debtor’s accounts on applicable systems
  • Liaison with doctors as well as hospital patients
  • Handling of patient and medical enquries
  • Follow up of outstanding hospital debts
  • Receiving of payments issue of receipts
  • Forwarding of letters and accounts to patients / medical aid 
  • Assist with admissions at hospital as needed.

Education

S e c o n d a r y   E d u c a t i o n

 

       National Senior Certificate

       Technical College Pretoria

       Year Educated: 1993

  • Subject:
  • Afrikaans
  • English
  • Business Economics
  • Criminology
  • Computer Science
  • Economics

PC Technician (A+)
CTU Training Solutions | CTI

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