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- Maintain high availability infrastructure
- Conduct research on latest networking
- Perform general administrative functions
- Infrastructure projects
- Perform daily maintenance and upgrades of the Affinity branch offices and multiple data centre infrastructure (Including cloud services)
- Manage and configure the Wide Area Network (WAN)
- Manage and configure the Local Area Network (LAN)
- Optimize service improvement within the infrastructure environment
- Conduct remote infrastructure support and troubleshooting within prescribed SLAs
- Manage IP addresses
- Maintain infrastructure security (e.g. through access controls, backups and firewalls)
- Monitor and maintain biometrics and smart numbers
- Develop and assist in Data Centre consolidations
- Cloud Services, Disaster Recovery, Business Continuity connectivity design
- Collaborate and communicate with IT Support teams
- Provide assistance to IT Support teams
- Capacity management
- Reporting within the infrastructure, including monitoring and alerting
- Provide vendor, management and 3rd party partners support
- Establish and maintain a good working relationship with customers and other professionals
- Oversee telecommunications (i.e., IVR's and smart numbers)
- Undertake cross-functional tasks for, and provide assistance to, Network Administrators
- Occasional night-time driving and working
- Liaise with third party providers in a professional manner.
- Undertake UPS operational/functionality checks per prescribed checklist(s)
- Check that OEM UPS suppliers' maintenance regimes are completed per SLA
- Process "first point of contact" calls for UPS and systems issues and/or failures
- Retrieve camera footage for managers'/supervisors' review
- Monitor and maintain camera hardware and cabling
- Matric
- A+ Certificate
- N+ Certificate
- Linux
- CCNA
- Security+
- LPIC 1
- MCSE
- 3 years in a similar role
- Computer network experience
- Desktop support experience
- Hardware maintenance experience
- Networking Devices experience
- Experience in DHCP, DNS and SMTP
- Experience in Firewalls and VPN Solutions
- Experience in Active Directory
- Experience with networking fundamentals and protocols
IT Technician - Johannesburg, South Africa - National Risk Managers
Description
A Medical Insurance Company based in Benoni, Gauteng is looking for a IT Technician (Infrastructure) who will administer and maintain the infrastructure technology across the Affinity Enterprise branches and multiple data centres.Key Performance Area
Key Tasks
Maintain high availability infrastructure
Conduct research on latest networking
Perform general administrative functions
Other requirements
Essential Qualifications
Desirable Experience (Nice-to-Have)