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    Key Accounts Manager - Durban, South Africa - Carlysle Human Capital

    Carlysle Human Capital
    Carlysle Human Capital Durban, South Africa

    1 day ago

    Default job background
    Description
    Duties and responsibilities
    • Build and maintain strong relationships with new and existing clients.
    • Understand the clients' needs, objectives, and challenges.
    • Check all documentation before sending through to clients to ensure correct pricing and stock.
    • Ensure that the client has all the relevant documentation before the ship arrives and any additional information that might be required for clearing purposes.
    • Assist BDM with Debtors and ensure clients are within their credit limits.
    • Assist BDM with internal credit limits of both existing and new clients.
    • Work closely with the team leader to ensure that the orders are being processed quickly and efficiently. Communicate issues and problem to the clients.
    • Monitor labelling and special requirements for various orders.
    • Inform BDM of any large issues that need the BDM involvement.
    • Assist BDM in creating reports for suppliers, giving relevant market feedback on market conditions and brand activations.
    • Work closely with the BDM on brand development in market and help identify opportunities for increasing sales revenue.
    • Monitor and assess brand performance and make necessary adjustments to achieve objectives.
    • Ensure shipping and payment terms and conditions are mutually beneficial to both client and IOEC.
    • Manage pricing, discounts, and service level agreements.
    • The market is fast paced, multi-faceted and client sensitive, although sales ad being customer centric is imperative, a very strong and logical administrative grounding is required to perform strategic tasks that are required.
    • The day-to-day pace of the role will require someone who can compartmentalize and filter through tasks quickly but with extreme attention to detail.
    • Address client concerns or issues promptly and effectively.
    • Resolve conflicts or disputes to maintain a positive relationship.
    • Identify root causes and develop preventive strategies.
    • The incumbent requires a decisive and commercial approach to tasks and problem solving.
    • Stay updated on industry trends and competitive landscape.
    • Provide clients with relevant insights and solutions based on market knowledge.
    • Help BDM achieve sales and budget that are set for the markets.
    • Monitor key performance indicators (KPIs) and report on progress regularly

    Desired Experience and Qualification
    • Bachelor's degree in Business Management.
    • Proven experience in key account management or a similar role.
    • Strong understanding of the company's products, services, and industry.
    • Excellent communication, negotiation, and interpersonal skills.
    • Strategic thinking and problem-solving abilities.
    • Results-oriented with a track record of meeting or exceeding sales targets.
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