- Ensure that all quality assurance related activities as set out in the Quality Assurance checklist have been actioned.
- Ensure completion of the quality assurance process as set in the Quality assurance checklist
- Contact member for outstanding requirements and update notes on the system
- Calculate the benefit
- Apply for a tax directive
- Prepare the payment requisition
- Ensure the bank details have been accurately captured onto the members record and verified by the bank
- Ensure all relevant documentation are saved onto member's record.
- Ensure all relevant checks are done on the system before processing a claim
- Meet production standards in terms of quantity (100 assessment daily including payments of 25-30 claims to tax daily
- Should a query raise at any point, complete the investigation and delegate to responsible party to resolve
- Ensure compliance to all control in the teams (switches, merges etc.)
- Devote your whole time and attention and abilities during working hours to the discharge of your duties with strict accuracy
- Ensure all email communication , whether internal or external are dealt with professionally within service level agreement
- Ensure all documentation relating to a claim are saved in the member profile on the system
- Ensure appropriate notes are recorded in the member profile on the system
- Prepare, analyze and present ad hoc reports as and when requested
- Attend to queries or inquiries by members within the required timelines
- Build and maintain positive relationships with all clients and service providers
- Build and maintain supportive relationships with teams internally
- Ensure that all communication sent internally and externally is dealt with professionally
- Meet production standards in terms of quantity (100 assessments daily inclusive of payments).
- Manage work inflow timeously
- Matric with Mathematics/Accounting
- Excellent command of English
- One vernacular language will be advantageous
- RE1 FAIS will be advantageous
- At least 2 years' experience in similar position
- Employee Benefits/Retirement Fund industry experience is essential
- Everest experience will be advantageous
- Intermediate MS Excel skills
- Problem solving skills
- Attention to detail
- Good communication skills (written and verbal)
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Head of Department/lecturer
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HR Administrator
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Human Capital Consultant
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HR Officer
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HR Administrator
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ST Peters Preparatory Schools Johannesburg, South AfricaSt Peter's Prep Schools is an independent, Anglican, Diocesan family of schools. We are known for our innovative approach to education and the warmth of our community. The school seeks staff who are committed to the profession and best practice, who embrace a culture of continual ...
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HR Admin and Payroll
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Human Capital Administrator
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HR Administrator
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Administrator / HR Admin
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HR Consultant
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Senior HR Recruiter
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HR Administrator
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Human Resources Administrator
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Manager: Credit Risk
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Manager Credit Risk Portfolio Management
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Analyst Programmer
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Program Administrator
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Administration Manager
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ADvTECH Support Office Johannesburg, South Africa**Job Purpose** · Responsible for providing an efficient human resource and payroll administration and record keeping service to the business. Working as part of the Human Resources Shared Services team, will deliver transactional services to employees, Independent Contractors, L ...
Claims Exits Administrator - Johannesburg, South Africa - Salt Employee Benefits
Description
The Claims Administrator is responsible for the accurate processing of the claims, within the agreed service level agreement between SALTEB and the Fund and meeting production standards. The duties includes requesting information and responding to enquiries.
Areas of Responsibility
RECORD KEEPING AND FILING
REPORTING
QUERY RESOLUTION
RELATIONSHIP MANAGEMENT
TIME MANAGEMENT
EDUCATION, LANGUAGE AND QUALIFICATIONS
ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE