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Centurion

    Junior CRM Administrator - Centurion, South Africa - MC Technology Staffing

    MC Technology Staffing
    MC Technology Staffing Centurion, South Africa

    Found in: Talent ZA 2A C2 - 6 days ago

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    Description
    Key Responsibilities:
    1. CRM Configuration and Customization: Configure and customize the CRM platform to align with business objectives, including custom fields, workflows, automation, and integrations with other systems related to Marketing, Sales, and Customer Service/Support.
    2. Data Management: Oversee data integrity within the CRM system, ensuring accurate and up-to-date records. Implement data hygiene practices and procedures to maintain high-quality data.
    3. User Training and Support: Provide training and support to end-users on CRM functionality, best practices, and processes. Serve as the primary point of contact for CRM-related inquiries and troubleshooting.
    4. System Maintenance and Upgrades: Perform regular maintenance tasks, updates, and system upgrades for the CRM platform. Ensure system security, stability, and performance.
    5. Integration Management: Manage integrations between the CRM system and other tools or platforms, ensuring seamless data flow and synchronization. Evaluate and implement new integrations as needed.
    6. CRM Procedure Development: Assist in the development and documentation of CRM policies, procedures, and guidelines. Ensure compliance with relevant regulations and industry standards.
    7. End User Support: Provide technical support to end-users for hardware, software, and network-related issues. Troubleshoot and resolve IT problems promptly to minimize downtime and disruption.
    Qualifications and Experience:
    • Bachelors degree in business administration, Information Technology, or related field (beneficial).
    • Proven experience as a CRM administrator.
    • Expertise with HubSpot CRM (beneficial).
    • In-depth knowledge of CRM principles, practices, and methodologies.
    • Proficiency in configuring and customizing CRM systems.
    • Strong analytical skills and experience in data analysis and reporting.
    • Excellent communication and interpersonal skills.
    • Proficiency in diagnosing and resolving hardware, software, and network issues.
    • CompTIA A+ certification or equivalent (beneficial).
    • CompTIA Network+ certification or equivalent (beneficial).
    • Microsoft Certified: Modern Desktop Administrator (beneficial).
    • Knowledge of HTML and JavaScript is required.
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